topic Re: amber light on device after power outage in RUCKUS Support for Lennar Homes

amber light on device after power outage

mitchcohen18 — Tue, 17 Oct 2023 21:59:14 GMT

Hello,

After a minor power outage, it looks like the device is stuck in reboot mode and had an amber light on the device and not supplying power to access points. Please advise how to resolve. I am unsure how to complete the software reset as previously instructed in other posts.

Re: amber light on device after power outage

mitchcohen18 — Tue, 17 Oct 2023 22:06:51 GMT

MAC CO C5 20 9B 96 8D

Installed in my house

Re: amber light on device after power outage

Imran_ruckus — Tue, 17 Oct 2023 23:05:09 GMT

Hi @mitchcohen18

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage with an amber light on the RUCKUS ICX-7150-C12P Switch.

As you mentioned there is an amber light, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: amber light on device after power outage

Imran_ruckus — Tue, 17 Oct 2023 23:12:57 GMT

Hi @mitchcohen18

Please follow the process as described in my previous post and let me know if you get stuck at any point during the process to assist you further.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: amber light on device after power outage

mitchcohen18 — Thu, 19 Oct 2023 13:31:04 GMT

Hello,

After resetting the device from the first step, how long should all the lights be flashing orange for? Its been 10+ minutes and still flashing.

Re: amber light on device after power outage

Imran_ruckus — Thu, 19 Oct 2023 15:34:40 GMT

Hi @mitchcohen18

Greetings!!!

Thank you for the response and the update.

The flashing Amber lights may take around 15-20 minutes even sometimes more. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please try to reset the Switch multiple times as mentioned previously in the post.

If it doesn’t work, please perform the software recovery to the Switch as described in my previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.