Feeling lost

dbb39 — Tue, 17 Oct 2023 19:20:48 GMT

My wifi reset last year after a power outage and my Ruckus stopped working. I haven't been able to figure it out by reading through the forum or looking up on youtube. I have not been using it for a year the the Ruckus network will connect, but wifi signal is now worse than my regular signal. I'm not sure where to start - I tried to sign into the ruckus website and couldn't figure out how to log in and my email addresses were not recognized for a password reset. Can I get any basic help about where to start trying to fix this issue? Feeling totally lost but I can't zoom call in half of my townhome...

Re: Feeling lost

Imran_ruckus — Tue, 17 Oct 2023 19:57:58 GMT

Hi @dbb39

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the Internet via your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Feeling lost in RUCKUS Support for Lennar Homes

Feeling lost

Re: Feeling lost