topic Re: My Smart home system is not working such as no doorbell in RUCKUS Support for Lennar Homes

My Smart home system is not working such as no doorbell

Ariel2023 — Fri, 18 Aug 2023 16:10:31 GMT

My Smart home system is not working such as no doorbell (ring) but Ruckus unit has green lights. I need help please. thank you

Re: My Smart home system is not working such as no doorbell

Jayavidhya — Fri, 18 Aug 2023 16:46:58 GMT

Hi @Ariel2023

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Also please let us know how many access points are connected to the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Smart home system is not working such as no doorbell

Ariel2023 — Fri, 18 Aug 2023 23:18:14 GMT

1 access point. 9 can’t upload an image, it says i have No permission

Re: My Smart home system is not working such as no doorbell

Ariel2023 — Fri, 18 Aug 2023 23:20:47 GMT

Re: My Smart home system is not working such as no doorbell

Ariel2023 — Fri, 18 Aug 2023 23:21:05 GMT

Re: My Smart home system is not working such as no doorbell

Ariel2023 — Sun, 20 Aug 2023 23:52:21 GMT

This one is a clear picture of lights in the unit.

Re: My Smart home system is not working such as no doorbell

Ariel2023 — Tue, 22 Aug 2023 03:13:37 GMT

Hello Jayavidhya,

I haven’t heard back from you!

Re: My Smart home system is not working such as no doorbell

Jayavidhya — Tue, 22 Aug 2023 13:03:07 GMT

Hi @Ariel2023

Sorry for the inconvenience.

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Smart home system is not working such as no doorbell

Dar — Sat, 07 Oct 2023 22:10:44 GMT

We've followed the steps and here's the result. Please advise what the next steps are. Thank you!

Ports Admin-On: 12

Ports Admin-Off: 0

Ports Oper-On: 1

Ports Oper-Off: 11

Ports Off-Denied: 0

Ports Off-No-PD: 10

Ports Off-Fault: 1

Re: My Smart home system is not working such as no doorbell

Ariel2023 — Sun, 08 Oct 2023 00:05:16 GMT

Hi Jayavidhya,

My daughter Dar, was able to follow the step you told is to do byt what is next? We are also unable to upload the pictures of what we did…"in line power detail"

Re: My Smart home system is not working such as no doorbell

Jayavidhya — Mon, 09 Oct 2023 20:14:25 GMT

Hi @Ariel2023

Thanks for your response.

Please try to login to the RUCKUS account before uploading the images and try again.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Smart home system is not working such as no doorbell

Dar — Wed, 11 Oct 2023 23:20:01 GMT

Re: My Smart home system is not working such as no doorbell

Sgatjens — Thu, 12 Oct 2023 15:07:10 GMT

hi @Dar

Would you kindly relocate the cable from port #4 to any available empty port?

What was the result? After relocating the cable could you please share with me again the commands show inline power and show inline power detail?

Additionally, please access the CLI, and execute the following commands and provide the resulting output:

(Note: Press Enter after each command)

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show flash

Copy and paste the results on the chat (here)

Kind regards,

Sofia Gätjens

Re: My Smart home system is not working such as no doorbell

Dar — Fri, 13 Oct 2023 02:25:21 GMT

Re: My Smart home system is not working such as no doorbell

Sgatjens — Fri, 13 Oct 2023 13:21:11 GMT

hi @Dar

Thank you for the information.

Did you follow the 1st step suggested? If not, could you please try?

--->> Would you kindly relocate the cable from port #4 to any available empty port?

What was the result? After relocating the cable could you please share with me again the commands show inline power and show inline power detail?

Copy and paste the results on the chat (here)

Kind regards,

Sofia Gätjens

Re: My Smart home system is not working such as no doorbell

Dar — Sun, 15 Oct 2023 00:36:24 GMT

Here's the new results after relocating the cable from port #4

Re: My Smart home system is not working such as no doorbell

Sgatjens — Mon, 16 Oct 2023 13:41:52 GMT

Hi @Dar

Which port did you relocate the cable from port #4 to? Is the issue still happening?

Could you please take a picture of the cables connected to the switch (white box on the cabinet) and share it with me??

Re: My Smart home system is not working such as no doorbell

Dar — Mon, 16 Oct 2023 15:50:23 GMT

It was relocated from port #4 to port #12. It's still not working. Also, the unit/receiver on the ceiling doesn't have any lights

Re: My Smart home system is not working such as no doorbell

Sgatjens — Mon, 16 Oct 2023 16:45:45 GMT

Hi @Dar

Thank you so much for the info provided.

Just to be sure, the issue is only happening with the doorbell device? How many APs (white box in the ceiling) do you have?

Next steps to follow:

1. I've observed that the PoE device on Port #1 is operational and receiving power, as indicated by the logs showing it as ON. Would you kindly transfer the cable from port #12 to port #1, and then share the outcome with me?
-I'm contemplating whether the issue might be more related to the cables themselves, rather than being associated with the Ruckus switch.

Kind regards,

Sofia Gätjens

Re: My Smart home system is not working such as no doorbell

Dar — Mon, 16 Oct 2023 19:47:02 GMT

Yes, we only have one box in the ceiling that has no lights at all. And only the doorbell and Kevo are affected, all hard wires are working.
I don’t think it’s the cable problem, it’s a brand new home.
This same problem happened before, about over a year ago. Ruckus replaced the unit. I was told that we have lifetime warranty on this unit.