topic Re: No power to unit in RUCKUS Support for Lennar Homes

No power to unit

LSchmidt — Thu, 12 Oct 2023 23:54:48 GMT

Ruckus unit stop working, no power, won't reset, no lights displaying. The unit is dead. Yes....I tried a different outlet, restarting it and it is still not working.

Re: No power to unit

Imran_ruckus — Fri, 13 Oct 2023 00:05:52 GMT

Hi @LSchmidt

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to unit

LSchmidt — Fri, 13 Oct 2023 01:39:04 GMT

Photos and video were uploaded to the link provided

Re: No power to unit

LSchmidt — Fri, 13 Oct 2023 02:26:46 GMT

I have also tried to access my IP address but since I am not getting any internet connect the putty software is unable to access anything

Re: No power to unit

Sgatjens — Fri, 13 Oct 2023 13:50:35 GMT

Hi @LSchmidt

We greatly appreciate all the information you've provided.

From the video and images, I can see that the Ruckus white box on the closet has lights and one of them is yellow/amber (SYST light)

It seems that the switch (Ruckus white box) went to a state that we called "boot-mode" and is not able to boot up properly.

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points (R510, device on the ceiling)).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick
1. Remove power from the switch.

2. Press and hold the Reset button while applying power to the switch.

3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

4- Upon reaching that point, pressing the Enter key on the keyboard will reveal the following:

ICX7150-Boot>

5- Please follow the guide "How to perform a Software recovery on an ICX7150 switch" on the link below to fix the issue

Here is the guide:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Kind regards,

Sofia Gätjens

Re: No power to unit

Imran_ruckus — Mon, 16 Oct 2023 22:30:33 GMT

Hi @LSchmidt

Greetings!!1

Thank you for the response and for sharing the VIDEO.

As there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Please follow the process shared by Sofia in the previous reply and let me know if you need any help in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.