topic Re: ICX 7150 c12p Connecting (discovery) in RUCKUS Support for Lennar Homes

ICX 7150 c12p Connecting (discovery)

jedy52 — Wed, 11 Oct 2023 23:03:01 GMT

After doing a software recovery using the guided links and videos on youtube.

On my unleash app. Port switch still shows discovery... been 1hr.. what are the next steps???

System Light and Pwr is green. 3 of my AP R510 working but only on 2.4ghz

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Wed, 11 Oct 2023 23:32:57 GMT

it seems like i can only see my ip address and no other info in it....

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Wed, 11 Oct 2023 23:45:30 GMT

Hi @jedy52

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with the RUCKUS ICX-7150-C12P Switch disconnected on the Unleashed system.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. Please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 00:07:22 GMT

Imran

Thanks for your prompt response... This was installed 4yrs ago by Lennar. Had issues before but was able to get assistance maybe 4-5x in the past 4yrs.. No power outage.

Just tried to restart and reset then the whole system wouldn't bootup until i did the software recovery on the console using the guided steps through tftp and putty.

Now. it booted up. my AP R510's workinng, but the switch still not showing firmware and SN, and Mac Address. cant even get through the https://unleashed.ruckuswireless.com/admin/login.jsp

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 15:06:45 GMT

Hi @jedy52

Greetings!!!

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If required reboot (unplug and plug from the power outlet) the ISP Router and the RUCKUS ICX-7150-C12P Switch once.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 15:32:27 GMT

That's weird Imran.... I've never moved that orange cable for 4yrs. I can try that and hopefully it will work this time...

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 15:40:00 GMT

why isnt my switch updating on my unleash app...... still shows connecting? as pictured above. is it good to upgrade software version?

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 15:45:06 GMT

my switch still shows disconnected on the unleashed admin. how to i fix this

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 15:49:13 GMT

Hi @jedy52

Thank you for the information you shared.

We may have to check some switch configurations which helps us troubleshooting the issue.

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 15:55:09 GMT

i'll try it abit later....I already have putty.. does this mean i have to connect with the 2 cables again from usb-c and rj-45 from console to my pc?

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 16:17:49 GMT

Hi @jedy52

Thank you for the response and the information you shared.

We do NOT need to connect any cables between the RUCKUS ICX-7150-C12P Switch and the Laptop.

Please just enter the Switch IP Address into the Putty to access the CLI via SSH/Telnet as described in my previous post and help me with the command outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 17:06:28 GMT

Imran,

Is this correct.. wasnt able to get through SSH but Telnet

are the commands correct?

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 17:17:42 GMT

Hi @jedy52

Thank you for the response and the information you shared.

Yes, this is the information we require.

I see your RUCKUS Switch is on the correct SPS code as you have performed software recovery to the Switch recently.

To check this further, could you please the output of the below command as well?

enable

show who

Please share the output of the above commands and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 17:28:54 GMT

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 17:56:10 GMT

Hi @jedy52

Thank you for the response and the information you shared.

I see the SSH access on your Switch is in a disabled state (please refer to the below screenshot), is the reason your RUCKUS ICX-7150-C12P Switch is not getting connected in the Unleashed system.

Please execute the below commands in the CLI which enabled SSH, and your Switch should get connected in the Unleashed system.

telnet@ICX7150-C12-Switch>enable

telnet@ICX7150-C12-Switch#configure terminal

telnet@ICX7150-24P Switch(config)#crypto key generate

Please follow to the above process and confirm if the SSH status is enabled from the ‘show ip ssh config’ command. Once it is confirmed, please check the Switch status on the Unleashed dashboard.

As I see your Switch is on a Non-UFI version (highlighted in the below screenshot). We suggest upgrading your switch to the latest UFI stable version to avoid this issue in the future. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 19:34:40 GMT

Imran,

Im stuck at this after crypto key generate - shows successfully created.. how do i do these next steps. How to confirm show ip ssh config

How do i upgrade this?

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 19:54:28 GMT

Hi @jedy52

Thank you for the response and the information you shared.

Now SSH is enabled on your Switch (please refer to the below screenshot). Please check if the Switch on the Unleashed system is connected.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08090k (your current version)>> 8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide and IGNORE 08080f and 8095h)

Your Upgrade folder should contain the 1 file shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 20:08:58 GMT

Hi @jedy52

Please follow the Upgrade process as described in my previous post and let me know if you are stuck at any step during the process to assist you complete it.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 c12p Connecting (discovery)

jedy52 — Thu, 12 Oct 2023 20:25:03 GMT

Imran,

Unfortunately we just had ISP outage... i was about to do the upgrade then my internet went down...

once system is restored.... i will try to perform the SPS08095g patch update. Be right back later... appreciate your patience...

Re: ICX 7150 c12p Connecting (discovery)

Imran_ruckus — Thu, 12 Oct 2023 20:46:14 GMT

Hi @jedy52

Thank you for the response and the update.

Sure, please perform the upgrade at your convenience and let me know if you are stuck at any step during the process to assist you in completing it.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.