Ruckus

andrea_talpos — Wed, 11 Oct 2023 12:51:19 GMT

Hello, my ruckus is not connecting to the internet router. The Ethernet is not connecting from the att router to the ruckus switch.

I tried to change the Ethernet cable slot.

I tried to see if it was the Ethernet cable but its not because I I also connected the Ethernet switch from the ruckus to a laptop and it was working

Re: Ruckus

Imran_ruckus — Wed, 11 Oct 2023 16:25:37 GMT

Hi @andrea_talpos

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with no Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Ruckus

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