topic Re: ICX 7150-C12P dead after power outage in RUCKUS Support for Lennar Homes

ICX 7150-C12P dead after power outage

gegarbini — Tue, 10 Oct 2023 18:27:09 GMT

ICX 7150-C12P dead after power outage. Lennar home

Flashes amber initially after

After reset, system light amber, power light green. No lights on wireless access points. No network visibility.

ISP is working good.

All troubleshooting from forums done, including this link: RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums (ruckuswireless.com)

I need an RMA please.

Thank you,

Sean

Re: ICX 7150-C12P dead after power outage

Jayavidhya — Tue, 10 Oct 2023 18:45:18 GMT

Hi @gegarbini

Greetings of the day,

Thanks for your detailed description,

Based on the information you have shared it seems like your switch is stuck in boot mode.

As you have already tried to perform software recovery process please share the screenshot of the error you are getting while following the steps.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P dead after power outage

gegarbini — Tue, 10 Oct 2023 19:12:15 GMT

Hello, the device does not appear into the device manager. I have followed several troubleshooting threads on this forum and still it will not be successful. I have gone above and beyond the expectations of an end user as this level of technical troublshooting should not be required for a user. This is a technician's work. Please provide an RMA thank you so much

Re: ICX 7150-C12P dead after power outage

Jayavidhya — Tue, 10 Oct 2023 19:52:19 GMT

Hi @gegarbini

Please recheck whether the console connections are connected properly or not using the below link.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Also please share the image of the switch showing console cable connection.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P dead after power outage

gegarbini — Wed, 11 Oct 2023 16:03:39 GMT

This webpage says "You do not have permission to upload images". What is going on? please RMA this product. Thank you.

Re: ICX 7150-C12P dead after power outage

gegarbini — Wed, 11 Oct 2023 16:04:16 GMT

Re: ICX 7150-C12P dead after power outage

gegarbini — Wed, 11 Oct 2023 21:28:24 GMT

Re: ICX 7150-C12P dead after power outage

Sgatjens — Thu, 12 Oct 2023 14:46:22 GMT

Hi @gegarbini

Thank you for the response and for sharing the requested information.

This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again and we appreciate your patience.

Kind regards,

Sofia Gätjens