topic Access my ruckus to change passwords in RUCKUS Support for Lennar Homes

Access my ruckus to change passwords

Jona2123 — Tue, 10 Oct 2023 17:50:01 GMT

Hello,

I have a icx 7150-c08p, and I would like to change password that was set by Lennar. I've never created an account nor do I know where to start. contacted ruckus tech support and was directed to here. Please help.

Re: Access my ruckus to change passwords

Imran_ruckus — Tue, 10 Oct 2023 21:09:39 GMT

admin test

Re: Access my ruckus to change passwords

Imran_ruckus — Tue, 10 Oct 2023 21:13:54 GMT

Hi @Jona2123

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

As per the case description, I could understand that you need assistance in changing the username and password for the RUCKUS device network.

Could you please let me know if you are asking about changing the credentials for Wi-Fi via RUCKUS Access Points, ICX 7150-C12P Switch, or the RUCKUS Unleashed system? And do you know the current username/password for the same?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access my ruckus to change passwords

Jona2123 — Tue, 10 Oct 2023 21:49:48 GMT

Thank you for the quick response.

I want to be able to reset the password for my wifi. since I moved into my home I never changed it nor did I create an account. I always used the one provided upon install. I want to be able to go into the unleashed app and manage my settings/passwords. I was able to reset the R510 and get into the unleashed app to reset admin and password. now when I try to log in through unleashed app, it says not connected to unleashed network.

Re: Access my ruckus to change passwords

Imran_ruckus — Tue, 10 Oct 2023 22:04:53 GMT

Hi @Jona2123

Thank you for the update and the information you shared.

This may happen when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot showing the below information?

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access my ruckus to change passwords

Jona2123 — Tue, 10 Oct 2023 22:38:40 GMT

none of this works. I can't log in to anything. everything says server not found. this is so frustrating. why can't I just speak to someone on the phone?

Re: Access my ruckus to change passwords

Imran_ruckus — Tue, 10 Oct 2023 22:52:43 GMT

Hi @Jona2123

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note this forum is on best-effort basis.

Please make sure you are connected to the RUCKUS Access Point’s Wi-Fi Network to access unleashed using the Master AP IP Address OR https://unleashed.ruckuswireless.com/

If you still can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access my ruckus to change passwords

Jona2123 — Tue, 10 Oct 2023 23:06:06 GMT

the latest version I have is 200.9.10.4.202

Re: Access my ruckus to change passwords

Imran_ruckus — Tue, 10 Oct 2023 23:12:12 GMT

Hi @Jona2123

Greetings!!!

Thank you for the response and for sharing the requested information.

As you mentioned the version 200.9.10.4.202 is an old Unleashed version. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below VIDEOS for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade.

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access my ruckus to change passwords

Jona2123 — Tue, 10 Oct 2023 23:49:39 GMT

all is set. thank you for your help

Re: Access my ruckus to change passwords

Imran_ruckus — Tue, 10 Oct 2023 23:52:16 GMT

Hi @Jona2123

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution on the troubleshooting posts.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.