topic Network name not broadcasting in RUCKUS Support for Lennar Homes

Network name not broadcasting

donnronn — Tue, 10 Oct 2023 14:20:00 GMT

I had a power surge recently and now the network name is not broadcasting. I power cycled twice. I had this issue before and called Ruckus they had me log into the network and we had, I believe, change the mode of the device so it work in router mode I guess. Any ideas on how to fix this?

Re: Network name not broadcasting

Jayavidhya — Tue, 10 Oct 2023 14:46:16 GMT

Hi @donnronn

Greetings of the day,

Thanks for the detailed description of the issue.

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Network name not broadcasting

Sgatjens — Wed, 11 Oct 2023 16:33:09 GMT

Hi donnronn

Seems like you are presetting the routing code issue due the power outage the switch starts running the wrong code

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and you are not going to have connectivity issues from there

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

We have 2 ways to access to the Switch 1- In a logical way via Ip address (Ip address are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices" https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

enable copy flash flash secondary boot system flash secondary yes

Here are the guides more details

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

Kind regards,

Sofia Gätjens

Re: Network name not broadcasting

donnronn — Wed, 11 Oct 2023 20:28:48 GMT

There are no lights on the the R510

Re: Network name not broadcasting

donnronn — Wed, 11 Oct 2023 20:44:15 GMT

Re: Network name not broadcasting

donnronn — Wed, 11 Oct 2023 20:49:42 GMT

There are no lights on the the R510 devices

Re: Network name not broadcasting

Sgatjens — Wed, 11 Oct 2023 20:55:58 GMT

Hi @donnronn

Seems that you switch may present some PoE issue (power over Ethernet) To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Best Regards
Sofia Gätjens

Re: Network name not broadcasting

donnronn — Wed, 11 Oct 2023 21:42:37 GMT

I have my work computer so I cannot download software to my computer. can't I just plug an ethernet cord into the switch and open an command line to get the ip address?

Re: Network name not broadcasting

donnronn — Wed, 11 Oct 2023 21:45:09 GMT

I also downloaded the Fing app to try and find the ip address. switch is not broadcasting a wireless network so Im not able to get the ip address that way either

Re: Network name not broadcasting

Sgatjens — Wed, 18 Oct 2023 21:12:14 GMT

Hi donnronn

If the R510s don't have any lights on them, your switch may present some PoE issue (power over Ethernet) To solve this you must access the command line of the Switch and do some diagnostics.

Since you weren't able to find the IP address from the Fing app (the IP address is provided by your ISP not from the switch icx7150 or the R510) you have to access the 7150 by console.

Here you can find the steps to follow to access the unit with a console Cable:
How to console in the ICX-7150-C12p
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console the Command line should look like this

ICX7150-C12 Switch>

Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

Best Regards
Sofia Gätjens