topic Power outage no AP LED lights in RUCKUS Support for Lennar Homes

Power outage no AP LED lights

dsmith160 — Mon, 09 Oct 2023 19:16:06 GMT

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

Re: Power outage no AP LED lights

Jayavidhya — Mon, 09 Oct 2023 20:07:05 GMT

Hi @dsmith160

Greetings of the day,

Based on your description it seems like your switch is stuck in boot mode.

As you have already tried resetting the switch we request you to do the software recovery process by following the below steps to solve this issue.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Once the issue got fixed we request you to perform the upgrade of the switch to the code 08095g and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 18:57:56 GMT

Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases link error giving me a 404-error asking for a user ID and password.

Re: Power outage no AP LED lights

Imran_ruckus — Wed, 11 Oct 2023 19:02:56 GMT

Hi @dsmith160

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are trying to perform software recovery to the RUCKUS Switch or perform the Switch Upgrade?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 19:23:05 GMT

I'm trying to do what you said to do.

Greetings of the day,

Based on your description it seems like your switch is stuck in boot mode.

As you have already tried resetting the switch we request you to do the software recovery process by following the below steps to solve this issue.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 19:28:50 GMT

- Now we are going to download two applications to gain access to the Switch, Putty and TFTP(Part 2)

Putty: https://putty.org/

TFTP 64: https://bitbucket.org/phjounin/tftpd64/downloads/

Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases

- Gaining Access to the Switch via Telnet or SSH, let's first find out the IP address of the switch.

A) Type “CMD” from start button and open:

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 19:29:46 GMT

Re: Power outage no AP LED lights

Imran_ruckus — Wed, 11 Oct 2023 19:33:51 GMT

Hi @dsmith160

Greetings!!!

Thank you for the response and the information you shared.

Could you please let me know if you tried to reset the RUCKUS Switch with a paper clip? If not please, try to reset it as described below in the VIDEO.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

If the reset does not make any difference, we need to perform a software recovery as you are trying now.

Please try to download TFTP application from the first link. (Please refer to the below screenshot for the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 19:56:36 GMT

🙂 ok Imran I will try to. How long should I hold the reset button? I have already downloaded the TFTP application from the first link.

Reset does not seem to work.

Vásquez_Fer

Moderator has also replied to my messages. Sorry for the confusion.

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 20:01:02 GMT

I held the reset button per the video instructions, now the 7150 is constantly flashing orange lights with the exception of the power light. It's flashing green, after 2 minutes all stopped flashing with the exception of the SYST light (orange) & power light (green).

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 20:04:12 GMT

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 20:05:26 GMT

Imran, how do I telenet to see what the system is doing?

Re: Power outage no AP LED lights

Imran_ruckus — Wed, 11 Oct 2023 20:15:45 GMT

Hi @dsmith160

Thank you for the response and the update you shared.

Apologies, we cannot Telnet/SSH to the RUCKUS Switch to see it’s working when the Switch is stuck in the boot mode with SYST orange and PWR Green.

As reset with a paper clip is not working, please continue with the software recovery to the Switch. Sharing the guide links below once again for your reference.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 20:47:01 GMT

Ok Imran let me try and I'll reply back to you with the results. This all happened, after my power company & Internet company both (at the same time) scheduled upgrade outages. Is there any way we can talk over the phone? I don't have the technical skills you have to get this unit running again. As you stated "we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link." What device do I connect theses cables to?

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 20:50:08 GMT

How do I get to console in windows 11 for boot loader like in the video. The video doesn't show that not where to connect the cables to which device?

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 21:14:55 GMT

As I explained in other messages,

Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases

Does not work I get a 404 error that the page is invalid.

Also do I need to connect both the

Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases

Do I need to connect both the C-cable and the USB, plus an ethernet cable to my PC and 7150 at the same time. If so, that's not possible because my computer does not have an ethernet port to connect to.

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 21:19:03 GMT

My laptop does not have an ethernet port to connect to the 7150. I can only connect one cable from my laptop and that is the C- type with USB. Are you saying that I need to connect to cables from my laptop at the same time?

Re: Power outage no AP LED lights

Imran_ruckus — Wed, 11 Oct 2023 21:21:30 GMT

Hi @dsmith160

Thank you for the response.

Yes, we must connect the C-type and ethernet cables as described in the guide between the Switch and the laptop to perform the software recovery to the Switch.

Please ignore the 2nd link as you are able to download it from the 1st link.

Please follow the guide step-by-step as described in the guide and let me know if you get stuck at step.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 21:25:47 GMT

Without the ability to connect both cables at the same time, I won't be able to recover/restart/use the 7150?

Re: Power outage no AP LED lights

dsmith160 — Wed, 11 Oct 2023 21:28:52 GMT

You did share what to do if I can find another computer what to do once the devices are connected. What do you do after the connection is established?