topic Reconnect after awitching cable in RUCKUS Support for Lennar Homes

Reconnect after awitching cable

kyeiboampong — Mon, 09 Oct 2023 16:01:21 GMT

Hi,

Can someone help me to reconnect back to my ruckus account? I updated my cable; struggling to reconnect back to ruckus.

Regards,

Kyei Bomapong

732-646-0474

Re: Reconnect after awitching cable

Imran_ruckus — Mon, 09 Oct 2023 16:25:16 GMT

Hi @kyeiboampong

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices in your Lennar Home.

Please make sure the connection between the devices is as per the description in the below guide. Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If the connections are as per the above explanation and still your RUCKUS setup is not working, could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Reconnect after awitching cable

kyeiboampong — Mon, 09 Oct 2023 19:21:34 GMT

My system is already connected and I have been ymusing it for sometime now. I switched my xfinity account and I'm unable to connect to ruckus anymore. That's all I need help with.

Re: Reconnect after awitching cable

Imran_ruckus — Mon, 09 Oct 2023 19:25:18 GMT

Hi @kyeiboampong

Thank you for the response and the information you shared.

Could you please share the Pictures requested in my previous post?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Reconnect after awitching cable

kyeiboampong — Mon, 09 Oct 2023 22:53:23 GMT

Can you just help me to log back into ruckus?

Re: Reconnect after awitching cable

Imran_ruckus — Mon, 09 Oct 2023 23:22:00 GMT

Hi @kyeiboampong

Thank you for the response.

Could you please confirm if your RUCKUS network is up and running? You must be connected to the RUCKUS Wi-Fi network to log into the Unleashed Application for the first time.

If you are connected to the RUCKUS Wi-Fi network and still unable to log into the Unleashed application, maybe your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot showing the below information?

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Reconnect after awitching cable

kyeiboampong — Mon, 09 Oct 2023 23:46:18 GMT

The link did not work. I copied and pasted to url and still did not work

Re: Reconnect after awitching cable

Imran_ruckus — Mon, 09 Oct 2023 23:57:59 GMT

Hi @kyeiboampong

Thank you for the response and the update.

Please make sure you are connected to the RUCKUS Access Point’s Wi-Fi Network to access unleashed using the Master AP IP Address OR https://unleashed.ruckuswireless.com/

If you still can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.