topic Re: Recover me password in RUCKUS Support for Lennar Homes

Recover me password

Suresh — Thu, 05 Oct 2023 18:22:07 GMT

Moved into a Lennar condo previously occupied. The switch is working fine but the access point (R510) is only showing Recover.me-10C090 and is asking for a password in the setup. No documentation or procedures for getting back to the configure.me setup. I did follow reset process on ICX 7150-C12P. LAN cables were disconnected while I did them.

Access point model number is: R510

Re: Recover me password

Jayavidhya — Thu, 05 Oct 2023 18:42:51 GMT

Hi @Suresh

Greetings of the day,

Based on the description the recover.me appears only when a mesh configuration is present.

To solve this issue we need to configure the network again by hard resetting the access points.

For physical factory reset if you have two access points you need to disconnect the cable of the one access points (which is in good condition) and leave the other one in connected state ( in which you are going to perform factory reset). Once you are done with the factory reset make sure everything is good and reconnect the access point back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

For detailed understanding of the issue please refer to the below guide.

https://support.ruckuswireless.com/articles/000011009

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Recover me password

Suresh — Fri, 06 Oct 2023 02:55:08 GMT

Hi,

I followed and was able to get into "Configure me......".

Then connected laptop and was able to get into "Unleashed" webpage and given SSID name.

then the login page appeared and I was able to login using admin credentials.

however, new SSID not available in my wifi list. also Access Points lights are same as before. PWR & CTL blinking. Also it says "internet disconnected". Let me know what am I missing.

Also any other steps I need to follow to have them working.

Re: Recover me password

Suresh — Fri, 06 Oct 2023 03:01:37 GMT

also,

to connect 2nd access point R510, do I need to follow the same process OR once this is setup, 2nd AP also will consider same setup?

Please do send me all the steps I need to follow so I can have them completed.

Re: Recover me password

Jayavidhya — Fri, 06 Oct 2023 12:51:43 GMT

Hi @Suresh

Thanks for your response.

Please share the status of the access points in the unleashed app. Also please check whether the access points are upgraded to the same version or not.

Also please share the image of the switch showing the LED status and the cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Recover me password

Suresh — Fri, 06 Oct 2023 13:50:55 GMT

Hi,

Now the "Configure me..." network point itself is not connecting. Tried via laptop/mobile.

Find the images. is there any paid service available to have this completed. its dragging a lot for me. Let me know if any specific number to call and have this completed.

Re: Recover me password

Suresh — Fri, 06 Oct 2023 13:53:22 GMT

Re: Recover me password

Jayavidhya — Fri, 06 Oct 2023 14:34:51 GMT

Hi @Suresh

Based on the images you have shared it seems like the cables are wrongly connected in the switch. Please note that the cable marked in the below diagram had to be connected in the one of the 12 ports of the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Recover me password

Suresh — Fri, 06 Oct 2023 14:45:39 GMT

Thank you. I did the changes but this didn't do any changes here. Lights on access points are same, "Configure me..." is not showing up, my new SSID is not showing on the list.
Please help me with other steps to follow. Since its weekend, I have time but you will not be available. Any CHAT options available OR paid services available?
This way, I am frustrated why I have this system installed which is not easy to reconfigure when new Internet connection added/ change of ownership to the house.

Re: Recover me password

Suresh — Fri, 06 Oct 2023 15:14:00 GMT

Its working now. Thank you.

appreciate your time and effort on this.

Re: Recover me password

Jayavidhya — Fri, 06 Oct 2023 15:37:33 GMT

Hi @Suresh

Thanks for your response.

Good to hear that the issue got solved.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community