Access Points are off after power outages

Brewman — Thu, 13 Jul 2023 15:43:14 GMT

Over a month ago, while away, we had several power outages. When we returned our Wi-Fi was not working. I rebooted the modem and Wi-Fi access resumed. Later I noticed that the access points (APs) didn’t have any lights. Later while following some of the steps in another post on this site, I noticed that my ring doorbell was not working. It has a power over Ethernet (POE) connection to the Ruckus switch.

How do I get the APs and my ring doorbell working again?

The POE ports on the ICX -7150-C12P switch are not light. The other lights are on. I would love to send a picture but it says I don’t have permission to upload images. 🙁

Re: Access Points are off after power outages

Imran_ruckus — Thu, 05 Oct 2023 23:08:05 GMT

Hi @Brewman

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

Apologies for the delayed response, as this post has now moved to the Lennar forum. Please let me know the status of this issue.

As per the case description, I understand that your RUCKUS setup is not working with no power on Access Points after multiple power outages.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above query or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Access Points are off after power outages in RUCKUS Support for Lennar Homes

Access Points are off after power outages

Re: Access Points are off after power outages