topic Support for Ruckus switch in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P not working after power outage

Castlcvc — Wed, 19 Jul 2023 02:16:47 GMT

After the power outage. My ruckus switch only has two lights on. The "SYST" is in amber and the "PWR" is in green. I have unplugged and plugged back the switch but I am having the same issue. I have tried several times to use the reset button and plug the switch back in, but I just have all the light flash in amber for an eternity. I do not have a computer to perform a data reboot.

Re: Ruckus ICX 7150-C12P not working after power outage

Castlcvc — Wed, 19 Jul 2023 14:40:01 GMT

I work from home and I cannot use the putty or tftp server on my work computer. There are admin blocks that I cannot go around on.

Re: Ruckus ICX 7150-C12P not working after power outage

Chandini — Wed, 19 Jul 2023 16:35:37 GMT

Hi Castlcvc

Thank you for reaching us.

Could you please let us know if you are from Lennar Homes ?

Thanks

Re: Ruckus ICX 7150-C12P not working after power outage

Castlcvc — Wed, 19 Jul 2023 16:37:41 GMT

Hello Chandini,

I am not from Lennar Homes but do live in a Lennar home.

Re: Ruckus ICX 7150-C12P not working after power outage

Castlcvc — Thu, 20 Jul 2023 03:04:17 GMT

I need some support!!! I have have done the reboot. I followed the form in one of the post. How long does it take to receive a response. My wife and I work from home and we are running of our hotspot and we cannot continue to work in this matter.

I followed the forms below:

https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-icx-7150-c12p-Not-working-after-power-cut/m-p/60211#M4340

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

https://docs.commscope.com/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html

Connected after I used the reset buttonConnected when it is just plugged inWhen I used the reset button and it just keeps flashingAfter power outage this is all it doesNot finding portNot finding portNot finding portPer on of your forms, it states "software recovery should be preformed under the supervision of a ruckus support engineer.

Re: Ruckus ICX 7150-C12P not working after power outage

Castlcvc — Thu, 20 Jul 2023 03:49:45 GMT

Created the follow case number and was closed immediately after I was flagged as a Lennar home. Ruckus Networks Support case 01517469.

I have tried using my MacBook and nothing getting anywhere. I have also tried multiple type c usb to regular usb cables to connect to the switch and no luck. I don’t know if my type c connection port is working.