topic Re: Unable to reset master AP in RUCKUS Support for Lennar Homes

Unable to reset master AP

nitech — Sat, 30 Sep 2023 18:39:41 GMT

I have same issue as many others - tried so many times to reset by inserting a paperclip by holding for 20 seconds etc - but it doesnt get reset. it still shows me "Lennar-xxxxx" instead, I am expecting it to show "configure.me-xxxxx" - please help.

just fyi - I have primary WAP installed inside a QnQ panel in closet - I am resetting from here. do I need to reset the ones installed on ceiling?

Re: Unable to reset master AP

Jayavidhya — Mon, 02 Oct 2023 12:53:49 GMT

Hi @nitech

Greetings of the day,

Thanks for the detailed description of the issue.

To solve this issue we need to check whether all the devices are connected properly as mentioned in the below image.

Also please share the image of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Mon, 02 Oct 2023 17:25:28 GMT

Hi Jayavidhya, here is the link to google drive with couple of photos and a video - they are not super clear - but I am assure you that the diagram you provided - is what I have as setup.

I believe the issue is reseting the device.

https://drive.google.com/drive/folders/1DFIZcNL1XYmhEm49ZtL0LedET1b6brBw?usp=sharing

google drive

Re: Unable to reset master AP

Jayavidhya — Mon, 02 Oct 2023 17:50:28 GMT

Hi @nitech

Thanks for your response.

Based on the images you have shared it seems like all your devices are connected properly. As you can see the Lennar-xxxxx ( network name which shows at the initial stage of setup) you can try factory resetting your access points by using the following guide.

For physical factory reset if you have two access points you need to disconnect the cable of the one access points (which is in good condition) and leave the other one in connected state ( in which you are going to perform factory reset). Once you are done with the factory reset make sure everything is good and reconnect the access point back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Mon, 02 Oct 2023 17:56:55 GMT

thank you but now we are back to the original point - reset is not working.

I will try again at my end and circle back by tonight - but I have very low confidence - as I will not be doing anything different.

question: you attached screenshot for someone else - which as lennar-xxx and password - by any chance can you retrieve the password for my connection? Lennar-72003510? this might be easier then a reset IMO.

Re: Unable to reset master AP

Jayavidhya — Mon, 02 Oct 2023 18:43:23 GMT

Hi @nitech

Thanks for your response.

Sometimes factory reset has to be done multiple times so please try the factory reset once and let me know the result.

Also to retrieve the password you need to follow the below guide and reset it again.

For password recovery first you need to take the console access to the switch by using the below guide.

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are done with it you need to follow the below guide and perform password recovery process.

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Mon, 02 Oct 2023 19:23:01 GMT

thank you - I will try this and get back

Re: Unable to reset master AP

Jayavidhya — Mon, 02 Oct 2023 21:06:10 GMT

Hi @nitech

Thanks for your response.

Please let us know the result once you are done with the process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Tue, 03 Oct 2023 01:42:54 GMT

hey Jayavidhya - sure let me get back by tomorrow.

another question: is there a way I can reset via a software?

is this the right link for resetting via software? https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Re: Unable to reset master AP

nitech — Tue, 03 Oct 2023 03:02:26 GMT

I was able to reset one after disconnecting other one and tried to connect via app: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086 - but it says "unable to connect" when I try to connect the wifi.

what can I do now - to forget this and retry? or any other steps I can do?

Re: Unable to reset master AP

Jayavidhya — Tue, 03 Oct 2023 13:18:22 GMT

Hi @nitech

The link you have shared is to take console access to the switch by connecting the console cable (cable access between your PC to the ICX 7150-C12P).

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Also after resetting the switch could you please share the image of the access points showing the LED status.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Tue, 03 Oct 2023 23:47:43 GMT

PFA the screenshot of the switch which is on my ceiling.

Also, screenshot from my mobile while trying to connect to ruckus network.

and screenshot from my mac, when I try to connect to the network.

also, some details - I tried to reset like I did earlier for lennar connection - but I still keep on seeing the ruckus-unleashed network - looks like there is no way to reset?

and I tried to manage this network via unleashed app, but it doesnt work as it need me to be connected to this same network.

basically, I am stuck in a loop.

Please help.

if its easier - to go over a quick 5 min call - that works for me as well. but please help.

Re: Unable to reset master AP

Jayavidhya — Wed, 04 Oct 2023 12:49:44 GMT

Hi @nitech

Based on the images you have shared it seems like the cable coming from the AP/ ISP router has been wrongly connected to the switch.

So please connect the cable to one of the 12 ports of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Wed, 04 Oct 2023 23:07:07 GMT

thank you so much Jayavidhya, that worked finally.

couple of more questions:

1. I have 2 ruckus boxes (excluding one installed in my closet QnQ panel) - I had reset 1 of them and now its connected to wifi. but the other ruckus box is not connected (I believe) as it has same yellow lights like previous screenshot.

I am attaching screenshot of the QnQ panel and the problematic ruckus.

what I am trying to achieve: the current working ruckus box will give wifi to back side of my house and the front (currently not working) one will give wifi to front side of my house.

please help.

2. in spectrum wifi, I used to get "Wi-Fi 6" icon but now with ruckus, I get general wifi (wifi icon). anything you can help me to get the Wi-Fi 6? as its better.

Re: Unable to reset master AP

Jayavidhya — Thu, 05 Oct 2023 12:50:06 GMT

Hi @nitech

Thanks for your update

Please try the following troubleshooting steps.

1. Hard reset the AP using a paper clip to factor default it. Press and hold the FD pinhole for 40 secs.

2. Create a Test SSID

3. Try to connect any client to the SSID.

Note: In case the client doesn't connect to 5GHz, then for testing, disable 2.4 GHz radio on the AP and try to connect to the AP on 5GHz to verify if the client is getting associated and the LED turns Green.

Please try the above mentioned steps to see whether the lights turn green or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Thu, 05 Oct 2023 13:19:05 GMT

"2. Create a Test SSID 3. Try to connect any client to the SSID."

Request you to please explain in simple words - I am unable to understand what is "test SSID" and "client" in the above steps.

secondly, in spectrum wifi, I used to get "Wi-Fi 6" icon but now with ruckus, I get general wifi (wifi icon). anything you can help me to get the Wi-Fi 6? as its better.

Re: Unable to reset master AP

Jayavidhya — Thu, 05 Oct 2023 14:07:14 GMT

Hi @nitech

Please try to create the new SSID by following the below link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

First try to connect to 5 GHz by selecting the 5GHz and disabling 2.4GHz and verify if the client is getting associated and the LED turns Green.

Please try the above mentioned steps to see whether the lights turn green or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Thu, 05 Oct 2023 23:25:59 GMT

I was able to connect - thank you once again

but I still see yellow light in both the ruckus boxed on the ceiling. what could be the reason?

PFA screenshot of both.

Re: Unable to reset master AP

Jayavidhya — Fri, 06 Oct 2023 13:30:24 GMT

Hi @nitech

To solve this issue, we have to check whether is there any software issues. For that here I attach few guides to follow the steps.

This guide show you how to run an IP scanner in order to find the IP address if your Access Points ( Ruckus unleashed ) in order to access via IP via the URL

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once you find the IP address of the AP please enter the below URL in the web browser unleashed.ruckuswireless.com or enter the IP address of the master AP.

Ruckus unleashed upgrade
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

Also please check whether the access points are upgraded to the same version or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to reset master AP

nitech — Tue, 10 Oct 2023 21:36:59 GMT

thank you. I will try and get back.

request your help with this:

secondly, in spectrum wifi, I used to get "Wi-Fi 6" icon but now with ruckus, I get general wifi (wifi icon). anything you can help me to get the Wi-Fi 6? as its better.