topic Re: Reconnecting after new Wi-Fi in RUCKUS Support for Lennar Homes

Reconnecting after new Wi-Fi

Mpetes910 — Wed, 04 Oct 2023 21:45:30 GMT

Hi!
I have no idea if I’m connected bc the app doesn’t let me log in because i can not connect to ruckus network which does not appear. The smart home devices are all connected to the ruckus router and are not working due to this issues. Please help.

Re: Reconnecting after new Wi-Fi

Imran_ruckus — Wed, 04 Oct 2023 22:35:10 GMT

Hi @Mpetes910

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed Application on your smartphone.

The application doesn’t let you login even if you are connected to the RUCKUS Wi-Fi network when your RUCKUS Access Points are on an older version. Please follow the below process and help us with the information to assist you in Upgrading your RUCKUS Access Points to the new version.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot showing the below information?

Please help me with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Reconnecting after new Wi-Fi

Mpetes910 — Wed, 04 Oct 2023 23:50:24 GMT

Hi!
that’s what I get From the link.

Re: Reconnecting after new Wi-Fi

Imran_ruckus — Thu, 05 Oct 2023 00:00:03 GMT

Hi @Mpetes910

Thank you for the response.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Reconnecting after new Wi-Fi

Mpetes910 — Thu, 19 Oct 2023 14:41:23 GMT

Hi!

I can not open the webpage or download one of the apps because my computer is unable to update its software. Is there another way to log in to get the IP address ?

Re: Reconnecting after new Wi-Fi

Imran_ruckus — Thu, 19 Oct 2023 16:20:13 GMT

Hi @Mpetes910

Greetings!!!

Thank you for the response and the update.

You can try to download the IP scan application on your smartphone and try to access it. Please refer to the guide I shared in my previous post for more information.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.