topic Re: The router is down, when I power it off and on then yellow light flashes once and then never ... in RUCKUS Support for Lennar Homes

The router is down, when I power it off and on then yellow light flashes once and then never turns o

vikashks — Wed, 04 Oct 2023 22:40:49 GMT

The router is down, when I power it off and on then yellow light flashes once and then never turns on. Tried resetting but it doesn't work

Re: The router is down, when I power it off and on then yellow light flashes once and then never ...

Imran_ruckus — Wed, 04 Oct 2023 22:48:24 GMT

Hi @vikashks

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Once again, please try to reset the Switch as described below VIDEO:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED IN THE ABOVE VIDEO. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: The router is down, when I power it off and on then yellow light flashes once and then never ...

vikashks — Wed, 04 Oct 2023 23:36:36 GMT

Hi, i have already watched the video and did everything as per this post https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-C12P-has-dies-only-flashes-an-amber-light-once-when/m-p/65780/page/2

none worked for me. Do u want me to upload the video file ?

Thank you,

Vikash

Re: The router is down, when I power it off and on then yellow light flashes once and then never ...

Imran_ruckus — Wed, 04 Oct 2023 23:59:04 GMT

Hi @vikashks

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: The router is down, when I power it off and on then yellow light flashes once and then never ...

vikashks — Thu, 05 Oct 2023 00:00:49 GMT

Could you please give me access to google drive so that i can upload file ?

Re: The router is down, when I power it off and on then yellow light flashes once and then never tur

vikashks — Thu, 05 Oct 2023 00:05:26 GMT

nvm got access uploaded the video, let me know if you need something else.

Thank you,

Vikash

Re: The router is down, when I power it off and on then yellow light flashes once and then never tur

Imran_ruckus — Thu, 05 Oct 2023 15:07:28 GMT

Hi @vikashks

Greetings of the day!!!

Thank you for sharing the requested VIDEO in detail.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes amber lights and then goes dark. You confirmed and we saw in the VIDEO that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.