topic Re: Network Issue in RUCKUS Support for Lennar Homes

Network Issue

Chaycen — Tue, 03 Oct 2023 19:18:20 GMT

Not sure if I’m posting in the correct location. I have whatever ruckus equipment came with the Lennar Smart home package. Never had an issue until last night. Double checked with Century Link and there are no outages or issues with my service. However, the only network I’m experiencing issues with is my Ruckus Unleashed protected network. I’ve unplugged both the Century Link router and the Ruckus equipment multiple times. I have no idea what the sudden issue is and looking for any assistance in getting my network back up. Thanks

Re: Network Issue

Imran_ruckus — Tue, 03 Oct 2023 19:52:22 GMT

Hi @Chaycen

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have a network issue via the RUCKUS setup in your Lennar Home.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Tue, 03 Oct 2023 20:04:17 GMT

Here are the best pictures I can get. The switch panel is in a media enclosure so it’s a tight fit try to get all of the lights and ports in a picture. I only have one switch in the middle of the house

Re: Network Issue

Imran_ruckus — Tue, 03 Oct 2023 20:11:42 GMT

Hi @Chaycen

Thank you for the response and the update.

As per the lights status of the RUCKUS ICX-7150-C12P Switch and Access Points, they are in a normal state. Please follow the below process and help me with the queries.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Wed, 04 Oct 2023 01:27:41 GMT

I was able to locate the IP for the switch panel but I have a MacBook and both applications to access the command line are only for Microsoft so I wasn’t able to get to that step.

Re: Network Issue

Imran_ruckus — Wed, 04 Oct 2023 15:34:27 GMT

Hi @Chaycen

Greetings!!!

Thank you for the response and the update.

Try to access CLI using Telnet from the MAC terminal as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can access the Command line should look like below:

????telnet@ICX7150-12P Switch>

If you can log in, please share the output of the commands shared previously or share the screenshots if stuck at any step or error (if any), and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Wed, 04 Oct 2023 18:35:43 GMT

The command does nothing in the terminal. I’ve tried multiple times and verified the Ruckus IP was correct in two different applications but nothing happens after the command is entered.

Re: Network Issue

Imran_ruckus — Wed, 04 Oct 2023 19:01:29 GMT

Hi @Chaycen

Thank you for the response and the information you shared.

If you are unable to access the CLI/Telnet, could you please try to access the IP Address on a web browser?

Please try to access the IP Address you are using to access Telnet, you should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

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Re: Network Issue

Imran_ruckus — Thu, 05 Oct 2023 15:19:48 GMT

Hi @drumcupz

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for your feedback.

As this case is raised by @Chaycen. To avoid confusion please raise a new post on this Lennar Community forum if you have any issues with your Lennar home RUCKUS network setup.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Thu, 05 Oct 2023 18:19:40 GMT

Using the IP address brought me to a ruckus website which I logged into and got to a Ruckus dashboard. What do I do from here?

Sorry for the longer delay in replies, my work week has started so I can only attempt these solutions in the morning while I’m still at home.

Re: Network Issue

Imran_ruckus — Thu, 05 Oct 2023 19:16:45 GMT

Hi @Chaycen

Greetings!!!

Thank you for the response and the information you shared.

The dashboard you are seeing on the web browser is of RUCKUS Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Fri, 06 Oct 2023 06:27:12 GMT

I was able to find the correct IP and access through the Mac terminal. Here’s what I had after entering the commands.

when I try and access it from the webpage, it states the connection is not private and is asking for a username and password which I don’t know

Re: Network Issue

Imran_ruckus — Fri, 06 Oct 2023 15:29:23 GMT

Hi @Chaycen

Greetings!!!

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS, if your issue gets resolved.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Fri, 06 Oct 2023 16:17:52 GMT

Could you verify if the process worked? The last command for the boot system flash secondary yes did not do anything in the terminal and a couple times I got an invalid image, no write to flash message as shown below. I ran the show flash again if you could verify it’s not in the secondary mode anymore.

Re: Network Issue

Imran_ruckus — Fri, 06 Oct 2023 16:24:11 GMT

Hi @Chaycen

Thank you for the response and the update.

Yes, now both the partitions are on the SPS code. (Please refer to the below screenshot)

Now your Internet connectivity via RUCKUS Network should be stable.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Network Issue

Chaycen — Fri, 06 Oct 2023 18:30:21 GMT

Awesome, thanks for all of your help.

Re: Network Issue

Imran_ruckus — Fri, 06 Oct 2023 19:18:05 GMT

Hi @Chaycen

Thank you for the response.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.