topic Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange in RUCKUS Support for Lennar Homes

Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 14:52:08 GMT

Hello,

My switch is not sending power to any of my equipment. The SYST light is orange and I have read through the forums and tried factory resetting with no luck. I am not to familiar with Putty and have also tried those steps looking through the forums. Is there any other way I can get help with this?

Thank you

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Tue, 03 Oct 2023 15:27:59 GMT

Hi @Ch823

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage with no transmission of Power through it and there is an Amber light on SYST.

As you mentioned there is an Amber light on SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. This is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below:

1. Please try to disconnect the from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Apologies IF RESET DOESN’T WORK software recovery using Putty is the only option: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and needs to re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 19:12:58 GMT

I get to here then I get stuck and get get past this part.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Tue, 03 Oct 2023 19:21:01 GMT

Hi @Ch823

Thank you for the response and the information you shared.

Please close the Putty and restart it once again. You should only see ‘ICX7150-Boot>’. Once you complete the configurations as described in the guide you can process with the setenv commands and other steps.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 20:53:20 GMT

This is what I got after completing all the steps. Syst light is still orange

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 20:53:56 GMT

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 21:02:29 GMT

I was able to get everything to boot up and turn green. All the AP’s are on and green.
thank you.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Tue, 03 Oct 2023 21:27:06 GMT

Hi @Ch823

Thank you for the response and the update.

Great!!! Good to know that you performed the Software recovery successfully and that the Switch and access Points are back to their normal state.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the software recovery troubleshooting post as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 21:31:51 GMT

Now the AP’s are on I tried to log into the Unleased app and keep getting an error Your device isn't connected to the RUCKUS Unleashed network". I am connected to the network though.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Tue, 03 Oct 2023 21:47:24 GMT

Hi @Ch823

Thank you for the response and the update.

Could you please uninstall the Unleashed application from your smartphone and re-install it, try to log in again?

If you get the same error again, could you please login to your Unleashed system on a laptop web browser using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Tue, 03 Oct 2023 22:15:48 GMT

I cannot access Unleased anyway. I can’t find any of the info you need.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Tue, 03 Oct 2023 23:56:44 GMT

Hi @Ch823

Thank you for the response.

As mentioned in my previous post, please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Wed, 04 Oct 2023 00:26:49 GMT

It lets me log into the switch through the IP. The 2 AP's it's not taking the credentials to allow me to log in, so I can't get the version they are running on.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Wed, 04 Oct 2023 00:31:53 GMT

Sorry, 1 AP is going to login and not taking credentials. The 2nd AP says it can't reach page.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Wed, 04 Oct 2023 15:31:31 GMT

Hi @Ch823

Thank you for the response and the update.

Yes, this is a normal behavior. Only 1 AP will show the Unleashed login which acts as a Master AP in the Unleashed system. And other slave APs don’t show any UI web page.

Could you please try logging into Unleashed with the default credentials provided in the below:

These usernames and passwords are key sensitive, please use capital letters/numerical values wherever it is necessary as mentioned above in the screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Wed, 04 Oct 2023 19:35:14 GMT

None of those passwords worked. Do I need to factory rest them so we can start from the beginning?

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Wed, 04 Oct 2023 19:42:10 GMT

Disregard last message.
master AP version - 200.9.10.4.212

2nd AP - 200.9.10.4.212

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Wed, 04 Oct 2023 19:53:06 GMT

I am getting this error for the switch. Do I upgrade the same way it was brought back online? If so are the steps exactly the same and which versions should I upload to the switch?

thank you.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Ch823 — Wed, 04 Oct 2023 19:53:42 GMT

Re: Lennar ICX7150-C12 Switch unable to reset after power outage SYST light orange

Imran_ruckus — Wed, 04 Oct 2023 19:54:36 GMT

Hi @Ch823

Thank you for the response and for sharing the requested information.

As you mentioned, your Unleashed Access Points are on an version 200.9.10.4.212 which is a older one. This may be the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade.

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.