topic Re: Ruckus device not working in RUCKUS Support for Lennar Homes

Ruckus device not working

Marshall — Tue, 03 Oct 2023 11:29:26 GMT

I am need help. My ruckus unleashed r510 suddenly stopped working this morning without an associated power outage. There aren’t any lights displaying on the device and my wifi smart home isn’t displaying on my phone. What should I do? The device is in the ceiling and I’m not comfortable getting on a ladder that high.

Re: Ruckus device not working

Jayavidhya — Tue, 03 Oct 2023 12:56:09 GMT

Hi @Marshall

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus device not working

Marshall — Tue, 03 Oct 2023 14:51:11 GMT

For some reason don’t have those options to add a picture or to drop a photo.

Re: Ruckus device not working

Marshall — Tue, 03 Oct 2023 14:53:13 GMT

hello Jayavidhya,

now I can send you pictures. My access port is on my ceiling and is not accessible to me.

Re: Ruckus device not working

Jayavidhya — Tue, 03 Oct 2023 15:25:10 GMT

Hi @Marshall

Thanks for your response.

To solve this issue please try to factory reset the switch by using the below steps and let us know the results.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

For factory reset we need to disconnect the power outlet from the ICX-7150 and reconnect it.

Once you are done with the above step try to press the reset button using a paper clip or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus device not working

Marshall — Tue, 03 Oct 2023 15:35:12 GMT

Hello Jayavidhya,

what you are asking me to do is beyond my capabilities. The access port is mounted on my ceiling which is very high. Can you recommend a service technician that can come to my house and take care of this issue? I work from home and need full access to my Wifi. I live just south of Houston, Tx zip 77583.

Re: Ruckus device not working

Jayavidhya — Tue, 03 Oct 2023 16:07:51 GMT

Hi @Marshall

As I have mentioned clearly in the previous posts please do the factory reset of the switch not on the access points. Also please read the below steps correctly and perform the factory reset.

Please try to disconnect the power outlet from the ICX-7150 and reconnect it.

Once you are done with the above step try to press the reset button using a paper clip or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus device not working

Marshall — Tue, 03 Oct 2023 16:08:57 GMT

Can you kindly send someone to my house to take care of this? I am not able to access the Rukus because it is mounted on my ceiling.

Re: Ruckus device not working

Jayavidhya — Tue, 03 Oct 2023 17:19:39 GMT

Hi @Marshall

Sorry for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or provide any home services.

We will be exclusively supporting customers via this community forum support model.

So please perform the factory reset of the switch and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus device not working

Marshall — Tue, 03 Oct 2023 17:40:02 GMT

hello Jayavidhya,

I watched the YouTube video that you provided and I noticed that the device on the video that you provided is not not a Rukus Unleashed r510. Also, in the video it seems that I will need access to Rukus online to do reconfiguration after the reset. Can you please help me with this?

Re: Ruckus device not working

Jayavidhya — Tue, 03 Oct 2023 18:18:24 GMT

Hi @Marshall

The link I have shared is for RUCKUS switch ICX-7150 and the term unleashed r510 you have mentioned in your post refers to Access points.

R510 Access Point

RUCKUS switch

Just follow these steps on RUCKUS switch and let us know the results.

Please try to disconnect the power outlet from the ICX-7150 and reconnect it.

Once you are done with the above step try to press the reset button using a paper clip or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community