topic After power outage, no power to unit or APs in RUCKUS Support for Lennar Homes

After power outage, no power to unit or APs

DaveU — Sat, 30 Sep 2023 15:29:41 GMT

Have tried the steps in previous posts, and believe and RMA is the next step

Re: After power outage, no power to unit or APs

DaveU — Sat, 30 Sep 2023 16:10:38 GMT

After reaching out to the chat function, I was told I needed to walk through the steps here and then provide the URL with the RMA information

Re: After power outage, no power to unit or APs

DaveU — Sat, 30 Sep 2023 19:51:00 GMT

Unit is ICX 7150-C12P

Re: After power outage, no power to unit or APs

Jayavidhya — Mon, 02 Oct 2023 12:40:45 GMT

Hi @DaveU

Greetings of the day,

For further troubleshooting steps could you please provide the detailed description of the issue?

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 16:39:48 GMT

I was able to finally get the switch to power on after swapping cords and outlets, however, connectivity issues remain. attached are the current LEDs I am seeing

Re: After power outage, no power to unit or APs

Jayavidhya — Mon, 02 Oct 2023 17:27:13 GMT

Hi @DaveU

Thanks for your response.

Could you please let me know the LED status of the access points using the below guide.

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 17:56:10 GMT

thank you, Jayavidhya - please see below

Re: After power outage, no power to unit or APs

Jayavidhya — Mon, 02 Oct 2023 18:34:05 GMT

Hi @DaveU

Sorry for the inconvenience.

As the images you have shared was not clear, please attach the clear picture of the access points again.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 18:47:06 GMT

I have two APs. The first has green lights on 5G, 2.4G, CTL and PWR (no AIR). The second has green lights on 5G, 2.4G, and PWR (no AIR or CTL).

thanks again!!

Re: After power outage, no power to unit or APs

Jayavidhya — Mon, 02 Oct 2023 19:28:09 GMT

Hi @DaveU

Thanks for your response.

Based on the images you have shared it seems like both the access points are in good condition.

For further troubleshooting we request you to gain access to the switch and share the output of the below mentioned commands.

To gain access to the switch first we need to find the IP address of the switch by using the below guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the switch you can access the switch remotely to the device 'Command Line". Here I attach the guide on how to access the switch remotely or' access points'.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you get access to the command line it will look like this:

ICX7150-C12 Router>

enable

Show version

Show flash

Please share the output of the above commands.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 20:27:16 GMT

is this a normal view - it doesn't look like the same as what you mentioned above - thanks!

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 20:41:05 GMT

Please login: admin
Password:
Welcome to Ruckus Unleashed Network Command Line Interface
ruckus>

Re: After power outage, no power to unit or APs

Jayavidhya — Mon, 02 Oct 2023 20:54:22 GMT

Hi @DaveU

Based on your description it seems like you have entered into Access Points CLI. Please try to find the correct Ruckus IP address using the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

If you find any difficulties to find the IP address please share the screenshot of the image while scanning the IP using IP scanner.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 21:02:37 GMT

looks like those were my two options

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 21:06:09 GMT

if i log into the other address, this is what i see:

** Ruckus R510 Unleashed AP: 211809015146

Warning: AP is in Unleashed-Managed mode
Current or latest Unleashed: 192.168.0.21 / 8c:fe:74:02:10:e0
Any configuration changes made in CLI may conflict
with the Unleashed's management and
will cause undefined results.
rkscli:

Re: After power outage, no power to unit or APs

DaveU — Mon, 02 Oct 2023 21:19:14 GMT

ok - I've determined the switch is 192.168.0.33 but none of the password combinations are working as they did for the APs