topic Re: My access points are not working in RUCKUS Support for Lennar Homes

My access points are not working

thompsonk4 — Fri, 29 Sep 2023 20:51:25 GMT

No power to access points. Resetting switch and access points are not helping.

Re: My access points are not working

Imran_ruckus — Fri, 29 Sep 2023 21:00:10 GMT

Hi @thompsonk4

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My access points are not working

thompsonk4 — Fri, 29 Sep 2023 21:08:01 GMT

It was working. Unsure about power outage. After doing a reset on switch. Green light for power and system. Orange lights where Ethernet cords are plugged in.

Re: My access points are not working

Imran_ruckus — Fri, 29 Sep 2023 21:15:54 GMT

Hi @thompsonk4

Greetings!!!

Thank you for the response and the information you shared.

As per the light status of the Switch panel, However, the Switch ports aren’t working.

Could you please try to unplug and plug back the ethernet cables from the Switch ports? Then check if the Access Points or other connected devices get power.

If the above step doesn’t work, we may have to check some Switch port configurations/details in order to get the Switch ports working.

Please follow the below steps to access CLI and get the output of the below-mentioned commands:

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My access points are not working

thompsonk4 — Fri, 29 Sep 2023 21:31:10 GMT

I tried unplugging the switch ports and scanning for the switch, but it is not showing up as active. Unable to identify IP address

Re: My access points are not working

Imran_ruckus — Fri, 29 Sep 2023 21:35:26 GMT

Hi @thompsonk4

Thank you for the response and the update.

You can reboot (unplug and plug from the power outlet) and try to IP Scan once again to access the CLI.

If you are still unable to get the IP address of the Switch, the only option left is to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P CLI or console please follow and perform the same commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My access points are not working

thompsonk4 — Fri, 29 Sep 2023 22:18:59 GMT

I tried doing this. When I connect with the Cisco console port with my Mac, it states permission denied

Re: My access points are not working

thompsonk4 — Fri, 29 Sep 2023 22:19:42 GMT

When filling the instructional video for using the terminal commands

Re: My access points are not working

thompsonk4 — Fri, 29 Sep 2023 22:20:02 GMT

*following

Re: My access points are not working

Imran_ruckus — Fri, 29 Sep 2023 23:59:30 GMT

Hi @thompsonk4

Thank you for the response and the update.

Could you please try to get the console Access to the Switch using a Windows laptop/PC? That would be much easier.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My access points are not working

thompsonk4 — Sat, 30 Sep 2023 00:00:39 GMT

I only have a Mac

Re: My access points are not working

thompsonk4 — Sat, 30 Sep 2023 00:17:30 GMT

I was able to get around the permission denied using sudo command, but now it’s reading as no such file or directory found. I had downloaded the silicon labs driver beforehand.

Re: My access points are not working

thompsonk4 — Sat, 30 Sep 2023 00:18:19 GMT

Re: My access points are not working

thompsonk4 — Mon, 02 Oct 2023 16:02:24 GMT

How are you going to help me

Re: My access points are not working

Imran_ruckus — Thu, 05 Oct 2023 21:07:44 GMT

Hi @thompsonk4

Greetings of the day!!!

Thank you for sharing the requested information on private Chat.

As we tried to troubleshoot on a private chat and we saw the issue as described below.

Based on the troubleshooting done, we saw that we are unable to console to the Switch, the failure persists with an “PoE Fatal” error which indicates a hardware issue. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.