topic Re: Ruckus ICX 7150 C08P not working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 C08P not working

KB9 — Fri, 29 Sep 2023 08:17:51 GMT

model: ICX 7150-C08P

wifi just stopped working. Unplugged it and plugged back in, reset with a needle, nothing seems to work. I did not download unleashed prior. So I’m unable to log into it. There are 3 green lights on the front.

I have followed multiple instructions off of this forum without success. I found my IP via advance up scanner. I have downloaded both Mobaxterm and Putty. Both applications time out. I have not been able to move past that part. I have tried via either net cable as well usb cable.

Re: Ruckus ICX 7150 C08P not working

Jayavidhya — Fri, 29 Sep 2023 13:12:33 GMT

Hi @KB9

Greetings of the day,

Thanks for your detailed description,

Based on the information you have shared it seems like your RUCKUS device is not working. To understand the root cause of the issue please let us know the below details.

Please share the image of the switch showing the LED status and the cable connections of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 C08P not working

KB9 — Fri, 29 Sep 2023 14:38:34 GMT

After I did the reset, lights are not turning on the AP units.

Re: Ruckus ICX 7150 C08P not working

Jayavidhya — Fri, 29 Sep 2023 15:20:37 GMT

Hi @KB9

Thanks for your response.

As the image of the switch you have shared is not clear, we request you to share the full image of the switch to understand the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 C08P not working

KB9 — Fri, 29 Sep 2023 15:23:51 GMT

Interesting it’s clear on my end. I will try to re-upload it.

Re: Ruckus ICX 7150 C08P not working

Jayavidhya — Fri, 29 Sep 2023 17:17:27 GMT

Hi @KB9

Thanks for your response.

Based on the images you have shared it seems that your switch is in normal state. For further troubleshooting we request you to gain access to the switch and share the output of the below mentioned commands.

To gain access to the switch first we need to find the IP address of the switch by using the below guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once you find the IP address of the switch you can access the switch remotely to the device 'Command Line". Here I attach the guide on how to access the switch remotely or' access points'.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you get access to the command line it will look like this:

ICX7150-C12 Router>

enable

Show version

Show flash

Show inline power

Show inline power detail

Please share the output of the above commands.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community