topic Re: RUCKUS NOT WORKING in RUCKUS Support for Lennar Homes

RUCKUS NOT WORKING

samuelvillalona — Tue, 26 Sep 2023 10:55:33 GMT

My Ruckus unit (ICX7150-C12P) is not working, looks like it has not power. I've tried changing the wire and nothing. I did open a case and they have had closed it because according to their email this is the only way(Ruckus Forums/ Support for Lennar Homes) they can respond the claim.

Re: RUCKUS NOT WORKING

Jayavidhya — Tue, 26 Sep 2023 13:01:36 GMT

Hi @samuelvillalona

Greetings of the day,

Based on your description it seems like your RUCKUS switch is not powering up. To understand the root cause of the issue please let us know the below details.

Please share the LED status of the switch using the below guide. Also please attach the image of the switch showing the cable connections of the devices.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS NOT WORKING

samuelvillalona — Tue, 26 Sep 2023 21:25:47 GMT

Re: RUCKUS NOT WORKING

samuelvillalona — Tue, 26 Sep 2023 21:27:13 GMT

Despite being connected to electricity all lights are off.

Re: RUCKUS NOT WORKING

Jayavidhya — Wed, 27 Sep 2023 12:51:51 GMT

Hi @samuelvillalona

Thanks for your response.

Please try to factory reset the switch ICX- 7150 by using the below steps and check the LED status of the switch.

Try to disconnect the ICX-7150 from the power outlet and try to reconnect it.

Once you are done with the above step press the reset button using a paper click or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS NOT WORKING

samuelvillalona — Wed, 27 Sep 2023 21:27:05 GMT

It did work. Thank you for your help.

Re: RUCKUS NOT WORKING

Jayavidhya — Thu, 28 Sep 2023 12:58:18 GMT

Hi @samuelvillalona

Thanks for your response.

Good to hear that the issue got resolved.

Please feel free to mark the case as ACCEPTED SOLUTION.

Best regards,

Jayavidhya

Lennar Home Community