topic Re: NEW HOMEOWNER - previous owners had Ruckus Equipment in RUCKUS Support for Lennar Homes

NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Wed, 27 Sep 2023 01:16:17 GMT

We have tried resetting the main Ruckus router box by using the youtube videos we found. The previous homeowners used the network and we are trying to gain access to the service. Does anyone know how to reset, test, wire, or whatever is needed to be done to gain access to the network?

Its disappointing to know they do not service Lennar homes any longer. Do you know why?

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

Jayavidhya — Wed, 27 Sep 2023 13:13:57 GMT

Hi @GoreHome

Greetings of the day,

Thanks for your detailed description,

Based on your description it seems like you don't have access to the network. Please share the below details to understand the root cause of the issue.

Please share the LED status of the switch and the access points to check whether the devices are working properly or not.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please check the whether the devices are connected properly as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Thu, 28 Sep 2023 00:48:07 GMT

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Thu, 28 Sep 2023 00:48:30 GMT

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Thu, 28 Sep 2023 00:49:00 GMT

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Thu, 28 Sep 2023 00:50:35 GMT

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Thu, 28 Sep 2023 00:51:02 GMT

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Thu, 28 Sep 2023 00:51:27 GMT

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

Jayavidhya — Thu, 28 Sep 2023 13:25:52 GMT

Hi @GoreHome

Based on the images you have shared it seems like 2.4 and 5g are blinking amber in both the access points which means WAP is configured but no clients are connected to that specific radio or WAP.

Please follow the below steps to make sure your access point is working fine or not?

1. Please check if this is happening on the ISP router or specific Access Point ?

2- Please check whether the cable is working fine or not

3- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

GoreHome — Fri, 29 Sep 2023 12:34:51 GMT

The access points are working but we can’t connect to the switch because it still shows the previous owners information. We need to reset back to factory to create our own account

Re: NEW HOMEOWNER - previous owners had Ruckus Equipment

Jayavidhya — Fri, 29 Sep 2023 13:33:59 GMT

Hi @GoreHome

Please try to reset the wireless access points and we don't need to reset the ICX-7150-C12P.

Here is a short guide on how to reset the wireless Access Points correctly :

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

NOTE: As you are having two access points to perform physical factory reset of access points we need to disconnect one of the access points ( which has green lights on it) and leave the other access points in connected state and perform the factory reset. Once everything is done and you configure the access points make sure everything is good and reconnect the other access points back.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community