topic Re: Ruckus access points (R510) are not working in RUCKUS Support for Lennar Homes

Ruckus access points (R510) are not working

Arun — Wed, 27 Sep 2023 02:22:46 GMT

Ruckus Switch ICX 7150 C12P is connected over lan to 2 Ruckus access points (Model: R510) and it stopped after a power outage. I tried to factory reset the Ruckus access point and finished all the steps and received the final success message and then rebooted. After the reboot, SSID is not getting updated and it going back to the last known state and SSID is remaining as configure.me. I tried factory resetting the access point from the laptop web browser and from iOS App and both the time, it failed to rename the SSID. Also, I tried to update the firmware from 200.13.6.1.319 to 200.14.6.1.199 and that is also not getting completed. Can you please help?

Re: Ruckus access points (R510) are not working

Arun — Wed, 27 Sep 2023 02:44:08 GMT

Re: Ruckus access points (R510) are not working

Jayavidhya — Wed, 27 Sep 2023 12:36:23 GMT

Hi @Arun

Greetings of the day,

Thanks for your detailed description,

Based on your description it seems like your two access points are not working. For detailed understanding of the issue could you please share the LED status of the switch and the access points by using the below guides.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch showing the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access points (R510) are not working

iank — Wed, 27 Sep 2023 15:06:34 GMT

I'm having a similar issue. The forum is telling me I don't have permission to upload images.

AP LED statuses:
5G: yellow | 2.4G: yellow | AIR: off | CTL: off | PWR: green

Switch LED statuses:
STAT: green | SPD/ID/USB/PoE: all off | SYST/PWR: green | MS/UPDATE/DIAG/CLD: all off

Re: Ruckus access points (R510) are not working

Jayavidhya — Wed, 27 Sep 2023 17:40:56 GMT

Hi @iank

Greetings of the day,

As this case was raised by @Arun

To avoid confusion please open a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access points (R510) are not working

Arun — Wed, 27 Sep 2023 18:20:57 GMT

Hi @ Jayavidhya

Thanks for getting back to me. Please see the details below and let me know if you need other information.

R510 LED lights:

PWR - Flashing Green - System started, no routable IP address detected.

CTL – Solid Green - Unleashed Master AP.

All other lights are off

RUCKUS LED lights:

STAT - 2 - Port link status mode LED - Green

SYST – 7 - System Status LED - Green

PWR – 16 - Power status LED - Green

All other lights are off

Re: Ruckus access points (R510) are not working

Arun — Wed, 27 Sep 2023 18:22:05 GMT

Please see the photos below:

Re: Ruckus access points (R510) are not working

Jayavidhya — Wed, 27 Sep 2023 18:44:26 GMT

Hi @Arun

Thanks for your response.

Based on the images you have shared it seems like the cable coming from the router is wrongly connected to the switch. Make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) in one of the 12 ports in the middle.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access points (R510) are not working

Arun — Wed, 27 Sep 2023 20:33:29 GMT

Thank you so much Jayavidhya!! That worked! Really appreciate your help!

Re: Ruckus access points (R510) are not working

Jayavidhya — Wed, 27 Sep 2023 20:58:25 GMT

Hi @Arun

Thanks for your response.

Good to hear that the issue was resolved.

Please feel free to mark the case as ACCEPTED SOLUTION.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access points (R510) are not working

dewell_fears — Tue, 23 Apr 2024 15:46:40 GMT

Hi,

I am having an issue with my access point. I have a flashing yellow light on far left, with a green light next to the yellow one and the two far right ones. The middle light is off. Also, my ethernet ports throughout the house are not working.

I have the R510 Unleashed and ICX 7150-2X1G switch. Can you assist me?

Re: Ruckus access points (R510) are not working

Imran_ruckus — Tue, 23 Apr 2024 15:50:48 GMT

Hi @dewell_fears
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @Arun which is old and now closed.

Please raise a new post with a detailed description of your network issue on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.