topic Re: Ruckus offline in RUCKUS Support for Lennar Homes

Ruckus offline

Darksilver — Sat, 23 Sep 2023 21:30:52 GMT

Our ruckus just went offline couples of days ago. We need support for CX7150-C12-Switch

Re: Ruckus offline

Imran_ruckus — Mon, 25 Sep 2023 20:56:41 GMT

Hi @Darksilver

Greetings!!!

Could you please let me know if this is a Lennar Home setup?

Thank you.

Re: Ruckus offline

Darksilver — Mon, 25 Sep 2023 21:07:09 GMT

Yes, this post is for Ruckus support team.

Re: Ruckus offline

Imran_ruckus — Tue, 26 Sep 2023 23:52:50 GMT

admin test

Re: Ruckus offline

Imran_ruckus — Tue, 26 Sep 2023 23:56:08 GMT

Hi @Darksilver

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response, since this case is now Moved to the Lennar forum.

As per the case description, I understand that your RUCKUS setup is not working as it is expected to be.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus offline

Darksilver — Wed, 27 Sep 2023 03:34:31 GMT

1. System has been working for a few years but the switch was replaced by Ruckus about a year ago, similar issue this time.

2. Input and outputs to 2 access points are green, but none for other LAN outputs

3. Yes working fine.

4. 2 access points, 2 green lights, but second light blinking one 1 unit.

Re: Ruckus offline

Darksilver — Wed, 27 Sep 2023 03:36:03 GMT

No power outage recently.

Re: Ruckus offline

Imran_ruckus — Wed, 27 Sep 2023 15:10:08 GMT

Hi @Darksilver

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, Switch seems in a normal state.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 2 Access Points in your case, remove the cable of any one Access Point, and perform the factory reset on the other connected access point and once you complete it, connect the unplugged Access point back to the Switch.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus offline

Darksilver — Fri, 29 Sep 2023 00:05:42 GMT

What about connectivity issue? Can’t connect to Ethernet ports on the switch. I can see recover.me WiFi but what password? Can’t log in to unleashed admin with AP working, right? FYI last year, Ethernet ports were working but not AP.

Re: Ruckus offline

Imran_ruckus — Fri, 29 Sep 2023 15:14:12 GMT

Hi @Darksilver

Greetings!!!

Thank you for the response and the information you shared.

Please note, that to get the recover.me and reset the admin login credentials to the Unleashed issue resolved, we have to perform a factory reset of the Access Points as mentioned in my previous post.

As you mentioned, you are unable to access the Internet via Switch ports, we may have to check some Switch configurations/details in order to get the Switch connected on the Unleashed.

Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.