topic Re: Super slow wifi in RUCKUS Support for Lennar Homes

Super slow wifi

Ryan — Tue, 26 Sep 2023 22:45:32 GMT

we have a ruckus icx 7150-c12p and 3 r510's for our house. our internet has been getting slower and slower throughout the years. it is now to the point we cannot stream anything at all, which sucks since our house streams everything. I tested my PC, which is connected directly to the modem. it is getting around 500 mbs download, and 150ish mbs upload speeds. when i connect to the wifi and try the same speed tests i am getting less than 1/10th of the speed. What can i do to get my wifi speeds up so we can actually use the devices in our house?

Re: Super slow wifi

Imran_ruckus — Tue, 26 Sep 2023 22:54:16 GMT

Hi @Ryan

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working as it is expected to be. Has a very slow internet speeds via them

Could you please let us know the answers to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Super slow wifi

Ryan — Tue, 26 Sep 2023 23:04:26 GMT

Re: Super slow wifi

Ryan — Tue, 26 Sep 2023 23:05:22 GMT

let me know if you need a better picture

Re: Super slow wifi

Imran_ruckus — Tue, 26 Sep 2023 23:14:35 GMT

Hi @Ryan

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable, plug it into the correct port, and try again. If required, please reboot (Unplug and plug from the power outlet)

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check once you plug it into the correct port, reboot and confirm. Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Super slow wifi

Ryan — Thu, 28 Sep 2023 18:24:42 GMT

thank you for that info, it has helped a little bit. now what i am experiencing is that i have to connect to a different wifi signal on every floor i am on. how do i connect to 1 signal that will work for my whole house?

Wifi networks: Lenar-02005193, Lenar-02005193_5G, and Lennar-02005193

Re: Super slow wifi

Imran_ruckus — Thu, 28 Sep 2023 19:07:05 GMT

Hi @Ryan

Greetings!!!
Thank you for the response and the update you shared.

Any of these Wi-Fi signals via RUCKUS Access Points should work with the whole of your house network environment.

However, if you need more detailed information, you can check the Wi-Fi SSID details from the Unleashed system login and when a device is connected you can check which devices/clients are connected to a particular SSID you configured in your Unleashed system. Please refer to the below screenshot for the same.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.