topic Re: ICX7150-C12P is disconnected in RUCKUS Support for Lennar Homes

ICX7150-C12P is disconnected

smriti — Sat, 23 Sep 2023 01:21:23 GMT

I am unable to connect to the switch in a lennar home. APs are working, switch is not showing as connected in the unleashed portal.

Tried connecting through putty and mobaxterm but unable to connect..

Did an IP scanner and identified the IP with correct MAC address. But somehow unable to connect. I tried to connect directly to the laptop via the USB-C port, but unable to open either telnet/ssh/serial connection.

Re: ICX7150-C12P is disconnected

Imran_ruckus — Mon, 25 Sep 2023 16:49:16 GMT

Hi @smriti

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not connected to the unleashed system.

As you tried accessing CLI via Putty, could you please let me know the error you are getting when you put the IP Address into Putty and SSH?

Also, please let me know if you are able to access the RUCKUS ICX-7150-C12P Switch via a web browser using its IP Address.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P is disconnected

Imran_ruckus — Tue, 26 Sep 2023 23:58:21 GMT

Hi @smriti

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue? Please help me with the requested information.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX7150-C12P is disconnected

smriti — Thu, 19 Oct 2023 05:24:49 GMT

Hello Imran

Apologies for the delay in response. Switch is still not online. Today I did some troubleshooting and it is still in disconnected status. The ip scanner detects the switch correctly. Please see the attached screenshots for references. Also to add to the issue my internet connection from WLAN is getting really flaky nowadays. It disconnects connections to many devices in home occasionally (Like alexa devices, ring door bell, garage door controller etc). I assume this could be causing by the switch issue. I have a 1 GB fiber internet connection. I did some troubleshooting today and the switch is still showing disconnected. I could connect to switch web portal using IP. But to login it prompts for username and password. Same for SSH putty session as well. I don't know what is the username and password. I had to mention I did reset the switch today. Please see the attached screenshots for reference. Any prompt response will be greatly appreciated. Thanks in advance.

Re: ICX7150-C12P is disconnected

Imran_ruckus — Wed, 18 Oct 2023 15:37:42 GMT

Hi @smriti

Greetings!!!

Thank you for the detailed information you shared.

Could you please try to log into the Putty using the Telnet option as described below?

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P is disconnected

smriti — Thu, 19 Oct 2023 05:26:59 GMT

I tried telnet through the console port but I am unable to connect. Command line is not opening up but refuse to connect. I tried to console via usb but the same result. I tried the same with over wifi as well. I am able to ping the router successfully.

Re: ICX7150-C12P is disconnected

Imran_ruckus — Thu, 19 Oct 2023 15:11:10 GMT

Hi @smriti

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using SSH once again, using the default credential?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If any of the above credentials don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in the below VIDEO and once you perform the reset try to log into CLI using SSH with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P is disconnected

smriti — Sat, 21 Oct 2023 23:10:17 GMT

Hello Imran,

I did a factory reset of the switch as described in the video, the switch status lights flashed and rebooted. However I still can't access the switch by any means. I tried connecting ssh with default credentials - access denied. Tried telnet - connection refused. Tried console - Nothing happens. tried via browser - access denied. Completely blocked on bringing switch back. Please advice the next steps. I am not sure why console connection is not working, I did install the USB driver for console connection but nothing seems to be working.

Re: ICX7150-C12P is disconnected

Imran_ruckus — Mon, 23 Oct 2023 15:08:23 GMT

Hi @smriti

Greetings!!!

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, please once again try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P is disconnected

smriti — Sun, 12 Nov 2023 08:39:44 GMT

Hello Imran,

Sorry for the delayed response. However I tried to connect to the console exactly like the document you sent, No luck. It is not letting me connect via mobaxterm/putty. Asking for login and never takes me to the switch or router console. Please see the attached images. Please advice the next steps.

Re: ICX7150-C12P is disconnected

Imran_ruckus — Mon, 13 Nov 2023 16:25:36 GMT

Hi @smriti

Greetings!!!

Thank you for the response and the information you shared.

Have you tried to log in using the default credentials?

If not, could you please try to log into the Switch on the web browser using the default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations as well.

If any of the above credentials don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in the below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P is disconnected

smriti — Fri, 08 Dec 2023 20:48:21 GMT

Hello Imran,

Current status - Switch is still shows disconnected from the unleashed.ruckus portal. Inte rnet speed from APs is subpar even though I have 1 GB fiber connection. Ip Scanner doesn't showing the Switch ip in network

I tried reset again and still there is no luck. I tried with the default credentials and it is not working.

However I was able to connect via console and took a boot capture. I am attaching the log here. Please take a look and let me know if you can figure something out from the log.

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800) Booted from partition 1 DRAM: Validate Shmoo parameters stored in flash ..... OK ICX7150-12 (POE), PVT1 SYS CPLD VER: 0x4 Released Ver: 0xa Writing Shmoo values into flash ..... device 0 offset 0xbfe00, size 0x200 device 0 offset 0x0, size 0xc0000 Enter 'b' to stop at boot monitor: 0 device 0 offset 0x0, size 0xc0000 bootdelay: === Booting image from Primary NAND read: device 0 offset 0x0, size 0x2000000 1 ecc_errors after reading 1b48000:1b48000 iproc_nand_read_page returned 2 NAND read from offset 0 failed -22 0 bytes read: ERROR ## Loading kernel from FIT Image at 70000200 ... Bad FIT kernel image format! ERROR: can't get kernel image! could not boot from primary, no valid image; trying to boot from secondary device 0 offset 0x0, size 0xc0000 BOOTING image from Secondary NAND read: device 0 offset 0x4000000, size 0x2000000 33554432 bytes read: OK ## Loading kernel from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'kernel@2' kernel subimage Description: Ruckus Linux MN VER=08.0.90d Type: Kernel Image Compression: lzma compressed Data Start: 0x7024fa14 Data Size: 2401258 Bytes = 2.3 MiB Architecture: ARM OS: Linux Load Address: 0x61008000 Entry Point: 0x61008000 Hash algo: crc32 Hash value: ac67d750 ## Loading kernel from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'kernel@2' kernel subimage Description: Ruckus Linux MN VER=08.0.90d Type: Kernel Image Compression: lzma compressed Data Start: 0x7024fa14 Data Size: 2401258 Bytes = 2.3 MiB Architecture: ARM OS: Linux Load Address: 0x61008000 Entry Point: 0x61008000 Hash algo: crc32 Hash value: ac67d750 Verifying Hash Integrity ... crc32+ OK ## Loading ramdisk from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'ramdisk@1' ramdisk subimage Description: Ramdisk -rootfs Type: RAMDisk Image Compression: lzma compressed Data Start: 0x704a07b4 Data Size: 27682307 Bytes = 26.4 MiB Architecture: ARM OS: Linux Load Address: 0x00000000 Entry Point: 0x00000000 Hash algo: crc32 Hash value: 011bd5e3 Verifying Hash Integrity ... crc32+ OK ## Loading fdt from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'fdt@3' fdt subimage Description: Flattened Device Tree blob Type: Flat Device Tree Compression: uncompressed Data Start: 0x7049e55c Data Size: 8607 Bytes = 8.4 KiB Architecture: ARM Hash algo: crc32 Hash value: 6fc9a37b Verifying Hash Integrity ... crc32+ OK Loading fdt from 0x7049e55c to 0x65008000 Booting using the fdt blob at 0x65008000 Uncompressing Kernel Image ... OK Using Device Tree in place at 65008000, end 6500d19e Starting kernel ... Mounting file system... booting with 4.4 kernel NAND Type: Micron NAND 2GiB (x 1) PLATFORM MN dd cmd: UBI Config partition mounted Resource partition is mounted!! Processing packages from secondary partition Installed packages are up to date Starting up system statistics daemon... Starting systatsd done Starting up health monitor daemon... Log Level 7: Daemonized systatsd Systatsd Logging Env is not set, initializing loglevel to: 7 Setting connection to systemlogger Starting hmond done Hmond Logging Env is not set, initializing loglelvel to: I Setting connection to systemlogger Backup is fine Kernel crashdump is disabled. dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000 Creating TUN device Starting TPM Infra Group tss and User tss created kernel.hostname = localhost hostname set to localhost Starting TCSD Daemon TCSD Up and Running Enabling time stamp. Starting the FastIron. USER=root boot_partition=sec_partition HOME=/ GCOV_PREFIX=/fast_iron ethaddr=dc:ae:eb:2e:7e:0b? TERM=vt102 PATH=/sbin:/usr/sbin:/bin:/usr/bin crashkernel=64M@0x70000000 ip=10.14.145.172:10.14.144.14:10.14.144.1:255.255.254.0:MN:eth0:off SHELL=/bin/sh PWD=/ i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2 i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2 FIPS Disabled:PORT NOT DISABLED platform type 90 OS> Loaded Image SPR08090d from Sec Built on (UTC): Mon Sep 23 07:08:29 2019 Uboot and FI booted from different partitions, Uboot: Primary, FI: Secondary Auto correcting the cross boot combination... going for auto reboot now Auto Sampling : enabled Min Time : 250 CPU Sampling d[ 67.080146] [BrcdSoftlockup]: root e501cd80 is not a valid rb_tree isabled. Stopping health monitor daemon... Stopped health monitor daemon Stopping system statistics daemon... Stopped systatsd. Saving the configuration and license files... Backup is fine The system is going down NOW! Sent SIGTERM to all processes [ 68.789981] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0 Sent SIGKILL to all processes Requesting system reboot [ 70.690339] reboot: Restarting system [ 70.734236] Asserting GHPIO[7] reset sequence from Kernel ... Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800) Booted from partition 2 DRAM: Validate Shmoo parameters stored in flash ..... OK ICX7150-12 (POE), PVT1 SYS CPLD VER: 0x4 Released Ver: 0xa device 0 offset 0xbfe00, size 0x200 device 0 offset 0x0, size 0xc0000 Enter 'b' to stop at boot monitor: 0 device 0 offset 0x0, size 0xc0000 bootdelay: === Booting image from Secondary NAND read: device 0 offset 0x4000000, size 0x2000000 33554432 bytes read: OK ## Loading kernel from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'kernel@2' kernel subimage Description: Ruckus Linux MN VER=08.0.90d Type: Kernel Image Compression: lzma compressed Data Start: 0x7024fa14 Data Size: 2401258 Bytes = 2.3 MiB Architecture: ARM OS: Linux Load Address: 0x61008000 Entry Point: 0x61008000 Hash algo: crc32 Hash value: ac67d750 ## Loading kernel from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'kernel@2' kernel subimage Description: Ruckus Linux MN VER=08.0.90d Type: Kernel Image Compression: lzma compressed Data Start: 0x7024fa14 Data Size: 2401258 Bytes = 2.3 MiB Architecture: ARM OS: Linux Load Address: 0x61008000 Entry Point: 0x61008000 Hash algo: crc32 Hash value: ac67d750 Verifying Hash Integrity ... crc32+ OK ## Loading ramdisk from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'ramdisk@1' ramdisk subimage Description: Ramdisk -rootfs Type: RAMDisk Image Compression: lzma compressed Data Start: 0x704a07b4 Data Size: 27682307 Bytes = 26.4 MiB Architecture: ARM OS: Linux Load Address: 0x00000000 Entry Point: 0x00000000 Hash algo: crc32 Hash value: 011bd5e3 Verifying Hash Integrity ... crc32+ OK ## Loading fdt from FIT Image at 70000200 ... Using 'conf@1' configuration Trying 'fdt@3' fdt subimage Description: Flattened Device Tree blob Type: Flat Device Tree Compression: uncompressed Data Start: 0x7049e55c Data Size: 8607 Bytes = 8.4 KiB Architecture: ARM Hash algo: crc32 Hash value: 6fc9a37b Verifying Hash Integrity ... crc32+ OK Loading fdt from 0x7049e55c to 0x65008000 Booting using the fdt blob at 0x65008000 Uncompressing Kernel Image ... OK Using Device Tree in place at 65008000, end 6500d19e Starting kernel ... Mounting file system... booting with 4.4 kernel NAND Type: Micron NAND 2GiB (x 1) PLATFORM MN dd cmd: UBI Config partition mounted Resource partition is mounted!! Processing packages from secondary partition Installed packages are up to date Starting up system statistics daemon... Starting systatsd done Starting up health monitor daemon... Log Level 7: Daemonized systatsd Systatsd Logging Env is not set, initializing loglevel to: 7 Setting connection to systemlogger Starting hmond done Hmond Logging Env is not set, initializing loglelvel to: I Setting connection to systemlogger Backup is fine Kernel crashdump is disabled. dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000 Creating TUN device Starting TPM Infra Group tss and User tss created kernel.hostname = localhost hostname set to localhost Starting TCSD Daemon TCSD Up and Running Enabling time stamp. Starting the FastIron. USER=root boot_partition=sec_partition HOME=/ GCOV_PREFIX=/fast_iron ethaddr=dc:ae:eb:2e:7e:0b? TERM=vt102 PATH=/sbin:/usr/sbin:/bin:/usr/bin crashkernel=64M@0x70000000 ip=10.14.145.172:10.14.144.14:10.14.144.1:255.255.254.0:MN:eth0:off SHELL=/bin/sh PWD=/ i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2 i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2 FIPS Disabled:PORT NOT DISABLED platform type 90 OS> Loaded Image SPR08090d from Sec Built on (UTC): Mon Sep 23 07:08:29 2019 Enabling Console Logging Hotplugger Daemon Initialized .. External USB disk is not mounted or plugged in. set_board_level: gi_board_type = 116[ 65.729339] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0b2f000-0xb0b6f000 [ 65.973863] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8b2f000-0xb0b2f000 DMA pool size: 134217728 PHY Reset De-asserted sw_pp_sdk_init:136 ToR init SOC unit 0 attached to PCI device BCM56160_B0 Firmware version from File: 2.1.1 Pre Parsing Config Data ... Done with Pre-allocating nexthop id's for Unicast & Openflow Warning: This operation would close all existing SSH connection. Parsing Config Data ... Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed. Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed. Invalid input ->address 192.168.1.15 255.255.255.0 dynamic Type ? for a list Invalid input ->default-gateway 192.168.1.1 dynamic Type ? for a list Going to sleep forever... System initialization completed...console going online. Copyright (c) Ruckus Networks, Inc. All rights reserved. UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d (32539748 bytes) from Secondary SPR08090d.bin (UFI) SW: Version 08.0.90dT213 Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115) Compiled on Thu Jan 31 07:08:55 2019 HW: Stackable ICX7150-C12-POE ========================================================================== UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module Serial #:FEK3841R1FR Software Package: ICX7150_BASE_L3_SOFT_PACKAGE Current License: 2X1G P-ASIC 0: type B160, rev 11 Chip BCM56160_B0 ========================================================================== UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module ========================================================================== UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module ========================================================================== 1000 MHz ARM processor ARMv7 88 MHz bus 8192 KB boot flash memory 2048 MB code flash memory 1024 MB DRAM STACKID 1 system uptime is 9 second(s) The system started at 00:03:42 GMT+00 Sat Jan 01 2000 The system : started=cold start Press Enter key to login Successfully notified stack role 'none' to hmond Creating certificate, please wait... SSL Client Certificate is successfully created Press Enter key to login PS 1, Internal Power supply detected. PS 1, Internal Power supply is up. PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000 PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing.... 2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1 PoE Event Trace Logging enabled for unit 1 PoE Info: PoE module 1 of Unit 1 initialization is done. PoE: Power enabled on port 1/1/1. PoE: Power enabled on port 1/1/2. TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out TFTP session timed out User Access Verification Please Enter Login Name: super Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password: User login failure. Press Enter key to login User Access Verification Please Enter Login Name: admin Please Enter Password:

Re: ICX7150-C12P is disconnected

Imran_ruckus — Fri, 08 Dec 2023 20:59:54 GMT

Hi @smriti

Greetings!!!

Thank you for the response and the update.

If you are unable to access to CLI using the console, please perform the software recovery process as described below.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.