topic Re: Just bought Lennar home without admin login info in RUCKUS Support for Lennar Homes

Just bought Lennar home without admin login info

Rtgeary — Thu, 21 Sep 2023 22:48:29 GMT

Hello, I moved into my home in March of this year from a previous owner of a Lennar home built in 2020 and it has a Ruckus switch and two access points both supporting 2g and 5g. I do not have the username or password of the previous owner so I am unable to edit the networks but my Spectrum wifi/router is active. Could someone please recommend what steps I can take? Both are broadcasting and working fine their network names and password are just set by the previous owner. I tried to factory reset them but maybe I did it incorrectly.

thank you!

Ryan

Re: Just bought Lennar home without admin login info

Imran_ruckus — Thu, 21 Sep 2023 23:08:35 GMT

Hi @Rtgeary

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up a new username/password to the RUCKUS Wi-Fi network for your recently moved Lennar Home.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just bought Lennar home without admin login info

Imran_ruckus — Mon, 25 Sep 2023 15:56:15 GMT

Hi @Rtgeary

Greetings of the day!!!

Hope you are doing well.

Could you please update me on the status of the issue?

Please help us with the requested information shared in my previous post to help you further.

Thank you.

Best regards,

Imran Sanadi

Lennar Home Community.