topic Lennar Ruckus connect problem in RUCKUS Support for Lennar Homes

Lennar Ruckus connect problem

Baker2289 — Mon, 25 Sep 2023 14:47:59 GMT

I'm having a problem with the Ruckus system not "connecting" Here is the specifics.

1) Purchased to home about 3 years ago and they system worked fine for that time.

2) About 2 months ago the city upgraded the main electrical meter. The power was out for about 15 seconds when they replaced it.

3) After the meter was replaced the Ruckus system was very slow to upload - download. Rebooted the system several times with no improvement.

4) Reset the master AP to factory default and recreated the wireless network - no improvement.

5) When performing a speed test more times than not it indicates that the network cannot be found or no internet connection available. AP(s) do show up on the unleashed app. Switch is not shown on the app.

6) Have not reset the switch to factory default.

System is ATT fiber to the ONT and ethernet cat 6 from the ONT to the ATT BG320 router. Ethernet Cat 6 from the modem to the switch.

Any help / advice would be appreciated. Thanks in advance.

Re: Lennar Ruckus connect problem

Jayavidhya — Mon, 25 Sep 2023 15:48:00 GMT

Hi @Baker2289

Greetings of the day,

Thanks for your detailed description.

Based on the information you have shared it seems like you are having slow internet speed in your network. To find out the root cause of the issue we request you to check the speed while it is connected to ISP( Internet Service Provider) and to the Access points by following the below steps.

1. Try to connect your computer to the ISP router using the ethernet cable.

2. Once you are done with the above step please try to run the speed test and search for websites and confirm whether your speed is stable or not.

3. Also perform the same step by connecting the computer to the Wi-Fi/ SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Mon, 25 Sep 2023 16:13:07 GMT

When connected to the ATT modem via ethernet / mac book pro I get consistent speeds of 800-900 and stable

When connected via wireless to the ATT SSID I get consistent speeds of 550-650 and stable.

All web sites connected via Ethernet and SSID from the load perfectly..

Re: Lennar Ruckus connect problem

Baker2289 — Mon, 25 Sep 2023 16:14:50 GMT

Perhaps reset the ICX750 to factory defaults?

Re: Lennar Ruckus connect problem

Jayavidhya — Mon, 25 Sep 2023 17:04:37 GMT

Hi @Baker2289

Thanks for your response.

Resetting the switch does not solve the issue. For further troubleshooting we request you to gain access to the switch and share the output of the below mentioned commands.

To gain access to the switch first we need to find the IP address of the switch by using the below guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once you find the IP address of the switch you can access the switch remotely to the device 'Command Line". Here I attach the guide on how to access the switch remotely or' access points'.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you get access to the command line it will look like this:

ICX7150-C12 Router>

enable

Show version

Show flash

Please share the output of the above commands.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Mon, 25 Sep 2023 23:35:12 GMT

Tried to login into the switch using the default user and passwod

admin

sp-admin

Will not log in using those credentials.

how do you reset the login/password?

Re: Lennar Ruckus connect problem

Jayavidhya — Tue, 26 Sep 2023 13:08:42 GMT

Hi @Baker2289

Greetings of the day,

To access the switch there are few username and password combinations given below. These usernames and passwords are key sensitive, please use capital letters where necessary.

Username: admin password: Ruckus!

Username: admin password: Ruckus1

Username: admin password: Lennar

Username: super password: sp-admin

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Tue, 26 Sep 2023 14:14:15 GMT

Thank you Sir, I will try these later today.

Another question - to access the switch can this be done on the wired network I have, or do I need to connect directly to the switch with my macbook pro via an ethernet cable?

Re: Lennar Ruckus connect problem

Jayavidhya — Tue, 26 Sep 2023 14:56:46 GMT

Hi @Baker2289

Thanks for your response.

Yes, you can try accessing the switch via wired using the console cable (cable access between your PC to the ICX 7150-C12P). For console connection we need a USB type C to USB standard or Console cable Rj45 to USB connection.

Here I attach a guide on how to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Wed, 27 Sep 2023 13:38:39 GMT

Thank you for the help to log into the switch. Unfortunately none of these, or combination of these worked. Not sure why that is as I am the only one, to my knowledge who has owned this switch.

I would like to reset the switch to factory default and start over. If you could provide some instruction on this would be appreciated.

Re: Lennar Ruckus connect problem

Jayavidhya — Wed, 27 Sep 2023 14:12:12 GMT

Hi @Baker2289

Thanks for your response.

Factory resetting the switch does not require at this stage. Instead we suggest you to login to the switch by doing password recovery process.

If the given username and password combinations does not work we request you to set up a new password by following the password recovery steps given below.

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enabledevice# configure terminal
device(config)# username USERNAME password PASSWORD

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Wed, 27 Sep 2023 21:19:38 GMT

Thank you.

Just to be sure, the above instructions do apply using a Mac OS correct?

Re: Lennar Ruckus connect problem

Jayavidhya — Thu, 28 Sep 2023 12:54:46 GMT

Hi @Baker2289

For Mac OS to gain access to the switch we need to install drivers to read the type C cable by using the below links.

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Once you have installed the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Command Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Fri, 29 Sep 2023 01:18:27 GMT

I downloaded and installed the drivers. Mac terminal does not show anything different than before the download. Will not accept any of the commands listed prior to this message. I guess you have to be a computer coder to get that to work...

Only choices are the factory reset of the switch...or replace with another system.

Will the factory reset delete the stored login and passwords so I can assign my own user and password?

Re: Lennar Ruckus connect problem

Jayavidhya — Fri, 29 Sep 2023 13:36:32 GMT

Hi @Baker2289

Thanks for your response.

We can replace the device only if you confirm that the hardware is damaged. So please share the screenshot of the error you are getting while trying to console access the switch.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Fri, 29 Sep 2023 15:20:21 GMT

will the factory reset allow me to assign new user and password?

Re: Lennar Ruckus connect problem

Jayavidhya — Fri, 29 Sep 2023 17:26:06 GMT

Hi @Baker2289

By following the above steps mentioned in the previous posts, you can create a new password by which you can be able to login to the switch. Here I attach the guide on how to perform the password recovery steps.

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Mon, 02 Oct 2023 18:32:47 GMT

Should the AP’s be disconnected prior to resetting the switch to factory settings?

should the AP’s be reset to factory settings after the switch is reset to factory settings?

thanks in advance

Re: Lennar Ruckus connect problem

Jayavidhya — Mon, 02 Oct 2023 19:37:02 GMT

Hi @Baker2289

For factory resetting the switch you don't need to disconnect the AP. Here I attach the guide on how to factory reset the switch.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Once you are done with the above step you can factory reset the AP by using the below steps.

For physical factory reset if you have two access points you need to disconnect the cable of the one access points (which is in good condition) and leave the other one in connected state ( in which you are going to perform factory reset). Once you are done with the factory reset make sure everything is good and reconnect the access point back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar Ruckus connect problem

Baker2289 — Wed, 04 Oct 2023 21:34:31 GMT

How long should the system lights flash amber during the switch reset to factory defaults?