topic Re: Access point switches in RUCKUS Support for Lennar Homes

Access point switches

Mike1347 — Thu, 21 Sep 2023 12:52:36 GMT

Whenever we lose power, even if it’s for a few seconds, we lose the Ruckus service in our new Lennar home. It will come back online in a day or two but as of the last surge which happened last week we still haven’t gotten the Ruckus system back on. I’ve unplugged the system a few times but nothing happened Any suggestions?

Re: Access point switches

Imran_ruckus — Fri, 22 Sep 2023 21:05:59 GMT

Hi @Mike1347

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response since this case is now moved to the Lennar forum.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point switches

Mike1347 — Fri, 22 Sep 2023 21:38:56 GMT

Upstairs unitMain floor

Re: Access point switches

Imran_ruckus — Fri, 22 Sep 2023 22:08:45 GMT

Hi @Mike1347

Thank you for the detailed information you shared.

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below: Please refer the VIDEO.

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point switches

Mike1347 — Fri, 22 Sep 2023 22:14:59 GMT

Thank you, I will try, again, to reset

Re: Access point switches

Imran_ruckus — Fri, 22 Sep 2023 23:04:54 GMT

Hi @Mike1347

Thank you for the response and the update.

Sure, please perform the process as explained in my previous post and let me know if you are stuck at any point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point switches

Mike1347 — Sun, 24 Sep 2023 11:30:31 GMT

I have reset the system per your instructions. The access points are still not getting power to them. I do not have a home computer, only a laptop, so I can not run the program to reboot. This problem happens too often.

Re: Access point switches

Imran_ruckus — Mon, 25 Sep 2023 15:35:57 GMT

Hi @Mike1347

Greetings!!!

Thank you for the response and the update.

If resetting with a paper clip doesn’t work, please perform software recovery as explained in the post previously and share the screenshots if you are getting any errors or are stuck at any point in the software recovery process.

Once we perform the software recovery the RUCKUS Switch will be upgraded to a UFI image version which will avoid this issue in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point switches

Mike1347 — Mon, 25 Sep 2023 15:54:23 GMT

Thank you for your help, but, after looking at the steps needed to reset the system with a laptop I’m afraid this is out of my league.

Re: Access point switches

Mike1347 — Tue, 26 Sep 2023 18:50:22 GMT

I have a laptop but it isn’t a MAC. I have looked again at the steps to reboot the system and I don’t think I can do it. Any simple instructions you can give me would be helpful

Re: Access point switches

Imran_ruckus — Tue, 26 Sep 2023 19:20:56 GMT

Hi @Mike1347

Greetings!!!

Thank you for the response.

Please follow the step-by-step process as described in the software recovery guide which is easy to follow and let me know at what step you are stuck. (sharing the guide once again below)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point switches

Mike1347 — Tue, 26 Sep 2023 19:28:44 GMT

The laptop that I purchased yesterday doesn’t have the correct port for the ethernet cord. I will reach out to you once I have the correct equipment.

Re: Access point switches

Imran_ruckus — Tue, 26 Sep 2023 21:42:46 GMT

Hi @Mike1347

Thank you for the response and the update.

Could you please confirm if you are trying the software recovery process with a Windows Laptop or MAC?

Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point switches

Mike1347 — Tue, 26 Sep 2023 21:59:38 GMT

As this point I’m going to find out (tomorrow) if the Best Buy geek squad will come to my home to try to get this working correctly. If they can’t, I’m not going to pursue this any further.

Re: Access point switches

Imran_ruckus — Tue, 26 Sep 2023 22:22:24 GMT

Hi @Mike1347

Thank you for the response and the update.

Please let me know if you need any assistance during the process.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.