topic Re: Replacement Switch in RUCKUS Support for Lennar Homes

Replacement Switch

busch007 — Sat, 02 Sep 2023 16:57:45 GMT

Hello - I received my replacement Switch and wondering if i need to do anything special to set it up? Do I just hook up the wires as before? what should the lights look like if working correctly? Thanks.

Re: Replacement Switch

busch007 — Sun, 03 Sep 2023 20:56:59 GMT

the power light is flashing green, the Ctl light is flashing green, and no other lights are on.

Re: Replacement Switch

busch007 — Mon, 04 Sep 2023 02:55:48 GMT

I unplugged and reconnected. Now getting solid green on power, no light on ctl, 3g orange, 5g orange. ,

Re: Replacement Switch

Chandini — Mon, 04 Sep 2023 09:51:38 GMT

Hi Busch007

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?
Could you help us with switch model ?
Could you please help us with more details about your requirement ?
Have you tried to plug the cables back to the replacement switch like the switch for which replacement was sent ? Could you also help us with pictures of front panel of the switch ?
Are you able to access the switch using console ?

Below is the link with details about how to access switch using console for reference:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Thanks

Re: Replacement Switch

busch007 — Mon, 04 Sep 2023 17:15:00 GMT

Hello - here are the answers to your questions:

- yes, I am a lennar home owner

- switch model icx 7150-c12p

- would like to get 3g and 5g working on access points r510x3 and go from orange lights to green

-I have unplugged the wires once and set up as before. I’ve tried this twice. Picture attached.

Re: Replacement Switch

Imran_ruckus — Tue, 05 Sep 2023 23:35:26 GMT

Hi @busch007

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your new RUCKUS ICX-7150-C12P Switch.

From the pictures you shared, as per the light status and the cable connections, they seem to be normal. Are you able to see a Wi-Fi SSID broadcasted from your RUCKUS R510 Access Points and connect to the Internet with the same?

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Thu, 21 Sep 2023 01:29:56 GMT

Here are pics of the lights. The power flashes green every second or so. The 3 g and 5 g lights are not on or no green.

Re: Replacement Switch

Imran_ruckus — Thu, 21 Sep 2023 20:11:59 GMT

Hi @busch007

Greetings!!!

Thank you for the response and the update.

Could you please unplug the ethernet cables from the ISP (Internet Service Provider) Router and Access Points? And plug them into any other 1 in-12 ports as highlighted in the below screenshot.

Once the above process is done, please reboot (Unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and the ISP (Internet Service Provider) Router once.

Check the behavior once you follow the above steps and please confirm if you have the same issue or if it gets fixed.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Thu, 21 Sep 2023 20:38:07 GMT

Did as instructed and the power is now solid green, but the 3 g and 5 g are solid orange. Waited 10 min and no change.

Re: Replacement Switch

Imran_ruckus — Thu, 21 Sep 2023 20:41:46 GMT

Hi @busch007

Thank you for the response and the information you shared.

From the pictures you shared, as per the light status and the cable connections, they seem to be normal. Are you able to see a Wi-Fi SSID broadcasted from your RUCKUS R510 Access Points and connect to the Internet with the same with your wireless device?

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Thu, 21 Sep 2023 21:40:06 GMT

Odd. I have 3 devices connected at the moment and still orange. What does that mean?

Re: Replacement Switch

Imran_ruckus — Thu, 21 Sep 2023 21:54:49 GMT

Hi @busch007

Thank you for the response and the update.

May I know if both 2.4G and 5G are amber? If yes, you can try to reboot them once. If your Internet connectivity is working fine, you can ignore it.

If a device gets connected to 2.4G radio it will turn green and the same for 5G radio as well. Please refer to the link I shared in my last post for more information.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Fri, 22 Sep 2023 16:48:56 GMT

Yes, both 2.4 and 5g are amber. The air is black. I will try to reboot them.

Re: Replacement Switch

Imran_ruckus — Fri, 22 Sep 2023 20:52:55 GMT

Hi @busch007

Greeting!!!

Thank you for the response and the update.

Sure, please let me know the status once you reboot.

Also, could you please let me know if your internet connectivity via RUCKUS devices is working fine?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Tue, 26 Sep 2023 21:56:13 GMT

i am able to access the internet. My fear is that i'm just accessing my modem up on 3rd floor and not really using the Access Points in my 3 level house since they are all orange for 3 g and 5 g all the time. Is there a way to check or force a log on to one of the access points?

Re: Replacement Switch

Imran_ruckus — Tue, 26 Sep 2023 23:59:43 GMT

Hi @busch007

Greetings!!!
Thank you for the response and the information you shared.

This is something that you can easily get to know based on, to which Wi-Fi SSID name/network your Mobile or any wireless device is connected, whether to the Wi-Fi SSID that is broadcasted from your ISP’s (Internet Service Provider’s) Router or from the RUCKUS Access Points.

However, if you need more detailed information, you can check the Wi-Fi SSID details from the Unleashed system login and when a device is connected you can check which devices/clients are connected to a particular SSID you configured in your Unleashed system. Please refer to the below screenshot for the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Thu, 28 Sep 2023 01:16:56 GMT

Thank you. So I see the the ip address and router info when connected on my phone. How do I tell if that is the isp router vs access points? How do I find the access point addresses?

Re: Replacement Switch

Imran_ruckus — Thu, 28 Sep 2023 15:09:51 GMT

Hi @busch007

Greetings!!!

Thank you for the response.

As mentioned in my previous post, please check the detailed information by logging into the Unleashed system.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replacement Switch

busch007 — Fri, 29 Sep 2023 22:21:45 GMT

I’ve downloaded the unleashed app but can’t get the Wi-Fi configure me to appear

Re: Replacement Switch

Imran_ruckus — Fri, 29 Sep 2023 23:56:55 GMT

Hi @busch007

Greetings!!!

Thank you for the response and the information you shared.

Please note, configure.me is for the factory reset of the Access Point.

Could you please connect to the RUCKUS Wi-Fi network and try logging into your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ ? If you are able to log in, then you can see the Wi-Fi network information and also you can log into the Application using the same login credentials.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.