topic Re: Incorrect WiFi login in RUCKUS Support for Lennar Homes

Incorrect WiFi login

Prairie — Thu, 21 Sep 2023 16:28:53 GMT

We just moved in and turns out the original homeowners were not able to set up the ruckus ICX 7150 C12P.

We have wifi issues and hope to set this up then bear with it. We plug it in and the unit lights up but the wifi user and password that pops up are incorrect. Additionally the remote access point doesn't light up when plugged into the switch.

Please help.

Re: Incorrect WiFi login

Imran_ruckus — Thu, 21 Sep 2023 20:17:47 GMT

Hi @Prairie

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS device in a recently moved Lennar Home.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local the router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Incorrect WiFi login

Prairie — Thu, 21 Sep 2023 22:56:38 GMT

Thank you for your response. Please see responses below in bold and attached photos.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on.

SYST = Amber

PWR = Green

Yes

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on

I could only find one and no lights are on; however, there are five total (4 blue and 1 grey) ethernet cables and I can't locate those APs. The orange one ethernet cable is attached from the Ruckus ICX to the ATT Fiber box. It's probably plugged into the incorrect slot on the Rucus ICX. Please see photos below.

Re: Incorrect WiFi login

Imran_ruckus — Thu, 21 Sep 2023 23:11:16 GMT

Hi @Prairie

Thank you for the detailed information you shared.

As you mentioned and I can see from the pictures you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Incorrect WiFi login

Prairie — Fri, 22 Sep 2023 00:33:42 GMT

This worked and all the amber lights are blinking as shown below. It has been blinking for about 1 hr now. I feel like there's progress, but what is the next step?

Re: Incorrect WiFi login

Imran_ruckus — Fri, 22 Sep 2023 15:09:48 GMT

Hi @Prairie

Greetings!!!

Thank you for the response and the information you shared.

There are all amber lights flashing on the switch, meaning the Switch is unable to boot up by resetting it with a paper clip.

So, as reset did not work, we have to proceed with the software recovery process to the Switch as described in my previous post.

Please perform the software recovery to the Switch and let me know if you are getting any errors or are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.