topic Re: cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green in RUCKUS Support for Lennar Homes

cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green

pkearney — Wed, 20 Sep 2023 16:00:36 GMT

Cannot connect to the Ruckus network through iOS app even with the lates update. Cannot connect with IP address work around and cannot connect with laptop with Ethernet cable connection

Re: cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green

Imran_ruckus — Wed, 20 Sep 2023 17:00:18 GMT

Hi @pkearney

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to log into the latest Unleashed Application on your iOS device.

It might be because of the older version of your R510 Access Points. We need to upgrade them to the latest version. Please follow the below steps to check the same.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green

pkearney — Wed, 20 Sep 2023 19:37:43 GMT

deleted

Re: cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green

pkearney — Wed, 20 Sep 2023 18:37:53 GMT

deleted

Re: cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green

pkearney — Wed, 20 Sep 2023 18:30:38 GMT

here is what i think you need

Re: cannot connect to Ruckus in iOS app or wired laptop. All WAP showing green

Imran_ruckus — Wed, 20 Sep 2023 18:47:49 GMT

Hi @pkearney

Thank you for the response and for sharing the requested information.

As I see from the screenshot you shared, your Unleashed Access Points are on an old version 200.12.10.5.234. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade:

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.