topic Re: A/C ADAPTER MISSING in RUCKUS Support for Lennar Homes

A/C ADAPTER MISSING

ddwb41 — Fri, 08 Sep 2023 15:43:23 GMT

I just purchased this home in May 2023. I had no idea this device was already installed in my home. My neighbor told me. None of the equipment is working. I look at the main device and it's missing the AC adapter. Any advice on how to obtain another one?

Re: A/C ADAPTER MISSING

Imran_ruckus — Fri, 08 Sep 2023 16:03:15 GMT

Hi @ddwb41

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices.

Please note, that the RUCKUS setup only includes the RUCKUS ICX-7150-C12P Switch and the R510 Access Points.

Usually, the AC Adapter is for the ISP’s (Internet Service Provider’s) Router/Modem-Router combo device. I would suggest you contact your ISP for the same.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Mon, 11 Sep 2023 11:12:27 GMT

Hello, your response to my issue did not help me at all. As someone who is not familiar with this device, I wish there was an actual person I could talk too.

Re: A/C ADAPTER MISSING

Imran_ruckus — Mon, 11 Sep 2023 15:03:07 GMT

Hi @ddwb41

Greetings!!!

Thank you for the response.

Could you please let us know the answers to the below queries to get some information about your setup?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Mon, 11 Sep 2023 23:21:16 GMT

Yea bought a power cord and it is now plugged in. There are 2 access points, 1 upstairs one downstairs, both are flashing green. The switch is also green.

Re: A/C ADAPTER MISSING

ddwb41 — Mon, 11 Sep 2023 23:25:13 GMT

Re: A/C ADAPTER MISSING

Imran_ruckus — Mon, 11 Sep 2023 23:58:19 GMT

Hi @ddwb41

Thank you for the response and the information you shared.

From the picture you shared, I see only 2 ethernet cables plugged into the RUCKUS ICX-7150-C12P Switch, seems like they are of 2 Access Points. There must be an ISP (Internet Service Provider’s) Router/Modem-Router combo ethernet cable also must be connected to any 1 in-12 ports as highlighted in the below screenshot. Please plug the same and try to connect the Wi-Fi network via RUCKUS R510 Access Points.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Fri, 15 Sep 2023 23:33:37 GMT

I’m trying to configure using the unleashed app and the configure address is not appearing. This is a previously used device from the previous owner. Would I need to do a factory reset?

Re: A/C ADAPTER MISSING

Imran_ruckus — Fri, 15 Sep 2023 23:42:35 GMT

Hi @ddwb41

Greetings!!!

Thank you for the response.

Yes, we can factory reset the Access Points. Before that, we need to connect the ethernet cable to the Switch which is coming from the ISP (Internet Service Provider) Router.

Could you please confirm if you have connected the ISP Router’s ethernet cable to the RUCKUS ICX-7150-C12P Switch into any 1 in-12 ports as described in my previous post?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Sat, 16 Sep 2023 00:39:34 GMT

Unfortunately, there is no Ethernet cable for me to connect. I would need to go and buy one. Is there a specific type?

Re: A/C ADAPTER MISSING

Imran_ruckus — Mon, 18 Sep 2023 15:28:52 GMT

Hi @ddwb41

Greetings!!!

Thank you for the information you shared.

You can purchase an RJ45 plugs ethernet cable and connect it between your ISP Router and the RUCKUS ICX-7150-C12P Switch as described in the below guide.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Mon, 18 Sep 2023 23:19:06 GMT

I have now connected with the Ethernet cord. How do I do a hard reset so I can use the extenders and set up my own user name and passcode?

Re: A/C ADAPTER MISSING

Imran_ruckus — Mon, 18 Sep 2023 23:56:51 GMT

Hi @ddwb41

Greetings!!!

Thank you for the response and the update you shared.

If the connections are correct as per the guide I shared in my previous post, now we may proceed with the factory reset the APs. Please follow the below process to factory reset your APs to reset and configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 2 Access Points in your setup, remove the cable of any one Access Point from the Switch ports, and perform the factory reset on the other connected access point and once you complete it, connect the unplugged Access point back to the Switch.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Tue, 19 Sep 2023 00:41:21 GMT

I got this message when clicked the link for reset

Re: A/C ADAPTER MISSING

Imran_ruckus — Tue, 19 Sep 2023 15:02:51 GMT

Hi @ddwb41

Greetings!!!

Thank you for the response and the update.

Seems like you have security protection policies on your device that are denying access to the links I shared.

Please try it on your laptop/PC or any other device and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Tue, 19 Sep 2023 17:56:28 GMT

Thank you! I have figured it out and it is now working.

Re: A/C ADAPTER MISSING

Imran_ruckus — Tue, 19 Sep 2023 19:03:14 GMT

Hi @ddwb41

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting posts as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: A/C ADAPTER MISSING

ddwb41 — Tue, 19 Sep 2023 19:19:48 GMT

I still have one more extender to do. I want to make sure it’s good first

Re: A/C ADAPTER MISSING

Imran_ruckus — Tue, 19 Sep 2023 19:24:19 GMT

Hi @ddwb41

Thank you for the response and the update.

Please note you must unplug all the APs only keeping ONE AP connected to the Switch, and perform a factory reset on the same with all the configuration and this AP will act as a Master AP. Once it is done, you must connect the Unplugged APs back to the Switch, and the Master AP on which you performed a factory reset will transfer the configuration to all the APs.

There is NO need of performing factory reset on ALL the access points.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.