topic Re: I had AT&T Fiber installed this morning. RUKUS no longer working. in RUCKUS Support for Lennar Homes

I had AT&T Fiber installed this morning. RUKUS no longer working.

edpz — Thu, 14 Sep 2023 21:25:02 GMT

I had AT&T Fiber installed this morning. RUKUS no longer working. AP's see to have no power as no lights are on and cannot log into the app. App states unable to reach unleashed network, please make sure device is connected to the unleashed network. The only thing the tech did was install the fiber and connected the network cable into one of the yellow ports.

Re: I had AT&T Fiber installed this morning. RUKUS no longer working.

Imran_ruckus — Thu, 14 Sep 2023 22:22:20 GMT

Hi @edpz

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I had AT&T Fiber installed this morning. RUKUS no longer working.

edpz — Thu, 14 Sep 2023 22:30:36 GMT

Re: I had AT&T Fiber installed this morning. RUKUS no longer working.

edpz — Thu, 14 Sep 2023 22:47:38 GMT

One thing to note, I moved the a p's to different ports and they turned on However, my home devices still cannot access and I still cannot log in to the app. If I connect directly through a LAN cable I can get internet access so its the wifi portion that's not working I assume but i by no means am a pro.

Re: I had AT&T Fiber installed this morning. RUKUS no longer working.

Imran_ruckus — Thu, 14 Sep 2023 23:52:12 GMT

Hi @edpz

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the light status of the Switch and the APs seem normal.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.