topic RUCKUS NOT WORKING in RUCKUS Support for Lennar Homes

RUCKUS NOT WORKING

jannyvalentin — Thu, 14 Sep 2023 23:40:17 GMT

Greetings,

Ruckus is not working at all. Please help.

Thank you

Re: RUCKUS NOT WORKING

Imran_ruckus — Thu, 14 Sep 2023 23:55:11 GMT

Hi @jannyvalentin

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS NOT WORKING

jannyvalentin — Fri, 15 Sep 2023 15:19:46 GMT

Good morning, hope you are doing great!!!

1. Yes, it was working fine. I think that maybe there was a power outage before it stopped working.

2. Green and Orange lights are on.

3. Yes, Internet is working.

4. No lights on.

I look forward to your response and to solve the issue as soon as possible

Thank you for your help

Re: RUCKUS NOT WORKING

Imran_ruckus — Fri, 15 Sep 2023 16:17:55 GMT

Hi @jannyvalentin

Thank you for the information you shared.

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS NOT WORKING

jannyvalentin — Sat, 16 Sep 2023 20:17:50 GMT

Greetings,

Thank you for your help. We did it. This is how it looks now, is there something else that needs to be done?

Thank you

Re: RUCKUS NOT WORKING

Imran_ruckus — Mon, 18 Sep 2023 15:42:12 GMT

Hi @jannyvalentin

Greetings!!!

Thank you for the response and the update.

Great!!! As per the latest picture you shared, the RUCKUS ICX-7150-C12P Switch seems to be in a normal state with the lights on it.

Now the internet connectivity via the RUCKUS setup should work as it was before. Please check and let me know if you have any issues.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.