topic Re: No network to ruckus switch and no power to access points in RUCKUS Support for Lennar Homes

No network to ruckus switch and no power to access points

qkfix — Thu, 14 Sep 2023 20:19:38 GMT

I had AT&T Fiber installed this morning, they had to install the gateway on the 1st floor but they said I could now connect a line directly into my Ruckus switch for network but the switch isn't detecting anything. In addition, my access points mounted on the ceiling don't have any power (no lights flashing)

Re: No network to ruckus switch and no power to access points

rlpete45 — Thu, 14 Sep 2023 20:35:13 GMT

Is your gateway functioning fine by itself?

Please show your connections on the gateway and the switch. Also, show the lights around the status section on the switch.

Re: No network to ruckus switch and no power to access points

qkfix — Thu, 14 Sep 2023 20:53:48 GMT

The gateway is working by itself, I have a WiFi network I can join.

I’ve attached a picture of the switch and the lights. The gateway is on a separate floor, the yellow Ethernet cable comes from a demarcation line. The system light is yellow

Re: No network to ruckus switch and no power to access points

qkfix — Thu, 14 Sep 2023 20:55:33 GMT

I already tried unplugging it and resetting, the lights flash but go back to settings in the picture aboce

Re: No network to ruckus switch and no power to access points

rlpete45 — Thu, 14 Sep 2023 20:58:05 GMT

I want to confirm you are doing a full reset.

Unplug switch, hold power button, plug in switch, keep holding power button for 15 seconds until all lights flash multiple times. If the lights only flash once, it is just restarting, not doing a factory reset.

Re: No network to ruckus switch and no power to access points

rlpete45 — Thu, 14 Sep 2023 21:00:21 GMT

If you did do that and performed a factory reset, you likely need to reflash the firmware.

Download firmware from here: https://support.ruckuswireless.com/products/108-ruckus-icx-7150-campus-switches?open=software#sort=relevancy&f:@source=[Software%20Downloads]&f:@commonproducts=[ICX%207150]

Follow these instructions: https://www.blackwiredesigns.com/ruckus-101/ruckus-icx-firmware-update-and-setup/

Let me know if you have any questions.

Re: No network to ruckus switch and no power to access points

qkfix — Thu, 14 Sep 2023 22:26:07 GMT

Trying this step now, I don't see a "power" button - trying this with the "re-set" button instead and then will try the software approach

Re: No network to ruckus switch and no power to access points

rlpete45 — Thu, 14 Sep 2023 22:27:53 GMT

Sorry, yes meant reset button not power button.

Re: No network to ruckus switch and no power to access points

qkfix — Fri, 15 Sep 2023 01:59:01 GMT

I tried to use a USB to ethernet adapter cable but I can't ID the Port and successfully launch putty

Are there technicians in the area that could help with this?

Re: No network to ruckus switch and no power to access points

rlpete45 — Fri, 15 Sep 2023 02:00:32 GMT

Where are you located?

Re: No network to ruckus switch and no power to access points

qkfix — Fri, 15 Sep 2023 02:17:13 GMT

Lake Forest, California 92630

Re: No network to ruckus switch and no power to access points

rlpete45 — Fri, 15 Sep 2023 02:19:37 GMT

Bit far from me. Instead of using PuTTY and USB to ethernet, I would try using screen and a USBC to USB cord. Use the USBC port to the left of the status button.

Otherwise, some of the other technicians on here may be able to provide more assistance.

Re: No network to ruckus switch and no power to access points

qkfix — Fri, 15 Sep 2023 02:34:11 GMT

Found a USBC to USB cable, but what do you mean by screen? Is that something like PuTTY?

Or should I follow the PuTTY steps, but with this cable this time around?

Re: No network to ruckus switch and no power to access points

rlpete45 — Fri, 15 Sep 2023 02:35:39 GMT

If you have macOS or Linux, use screen, its a serial terminal emulator.

If you have Windows, use PuTTY with that cable yes.

Re: No network to ruckus switch and no power to access points

qkfix — Fri, 15 Sep 2023 03:08:42 GMT

I have Windows and tried using the USBC cable but I still can't launch PuTTY.

I can't find the Com # from the Port

Re: No network to ruckus switch and no power to access points

qkfix — Fri, 15 Sep 2023 03:15:26 GMT

It's saying "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

Re: No network to ruckus switch and no power to access points

kraceron — Sat, 16 Sep 2023 00:08:52 GMT

Mine looks exactly like this as well