topic Re: Ruckus App in RUCKUS Support for Lennar Homes

Ruckus App

Sharon — Tue, 12 Sep 2023 18:56:05 GMT

About 2 months ago I posted that I can not use the ruckus app - unleashed as it tells me to go to setting there is nothing wrong with my settings. I installed the update for the app that was supposed to fix this problem. I still can not log on to the app. When is this going to be fixed?

Re: Ruckus App

Jayavidhya — Tue, 12 Sep 2023 21:23:41 GMT

Hi @Sharon

Greetings of the day,

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Tue, 12 Sep 2023 21:37:02 GMT

The link does not work and how does this help with the app? I want to use the app not a web browser

Re: Ruckus App

Jayavidhya — Wed, 13 Sep 2023 12:55:01 GMT

Hi @Sharon

Sorry for the inconvenience.

Please find the below link to find the IP address of the devices.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

Please let us know whether you could login to the unleashed dashboard through web browser or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Wed, 13 Sep 2023 17:40:22 GMT

I am getting very frustrated as you are not answering my question on how I get access to the app not the web browser. I want to use the app.

Also, the link you provided is sending me to get app's that are not compatible with my MAC. How am I supposed to get to the IP address?

I am tired of wasting time on a simple thing - I need some real help that answers my questions.

Re: Ruckus App

Jayavidhya — Wed, 13 Sep 2023 17:54:04 GMT

Hi @Sharon

Please confirm whether you have upgraded to version 200.14.6.1.199 which is a newly released version.

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Once you are done with the above step please login to your app and let us know the result.

Also if you are unable to login to the app again to solve this issue please try to uninstall the app and try to install the newly released version again. Once you are done with it please try to login to logging to unleashed.ruckuswireless.com as mentioned below and check whether you could login or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Wed, 13 Sep 2023 18:32:35 GMT

I updated the unleashed app 2 weeks ago when the new version came - the version is 11.140.1 this is the most current version in the App Store and it does not match your version - please advise how I resolve this issue?

Re: Ruckus App

Jayavidhya — Wed, 13 Sep 2023 20:58:39 GMT

Hi @Sharon

Please try to uninstall the app and try to install the newly released version again. Once you are done with it please try to login to unleashed.ruckuswireless.com as mentioned below and check whether you could login or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Thu, 14 Sep 2023 17:49:18 GMT

Here is the problem the link you sent to me does not work (unleashed.ruckuswireless.com) on the web or if I try and click it on the app. Message is unable to open the page or page is not found.

I have uninstalled and reinstalled the app yet again. I need a website that is valid so I can do the second part.

FYI - my Mac and IPhone are up to date and this is the only app and web site I am having issues with is yours.

Re: Ruckus App

Jayavidhya — Thu, 14 Sep 2023 19:42:58 GMT

Hi @Sharon

Based on your description, it seems like you have not upgraded your web unleashed system. Please note, the 200.14.6.1.199 Unleashed version was released on 6/28/2023 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device.

So please try to upgrade the web unleashed system and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Thu, 14 Sep 2023 20:09:40 GMT

I AM BEYOND ANNOYED AT YOU THIS IS GOING ON TOO LONG. YOU KEEP SENDING ME A LINK THAT DOES NOT WORK. HOW AM I SUPPOSED OT UPDATE TO THAT VERSION??? IF YOU DO NOT KNOW HOW TO HELP ME HAVE YOUR SUPERVISOR TAKE OVER THIS ISSUE.

THIS SHOULD BE A SIMPLE FIX AND YOU ARE NOT GIVING ME THE CORRECT TOOLS AND DIRECTIONS TO DO IT.

I AM TIRED OF THIS BACK AND FORTH. CLEARLY THIS IS NOT WORKING.

I DEMAND A NORMAL RESPONSE ON HOW TO GET THIS RESOLVED.

Re: Ruckus App

Sharon — Thu, 14 Sep 2023 21:03:40 GMT

This is what I found on the site from one of your co-workers - still do not have a solution. You send me links for windows I am apple.

This post is with regards to the announcement details we posted on this Community forum (on 06-22-2023) regarding the iPhone with iOS 16 version login issue unable to reach “unleashed.ruckuswireless.com” on the Unleashed network.

Please note, the 200.14.6.1.199 Unleashed version was released on 6/28/2023 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Unleashed Mobile App release was delayed a little as our internal Engineering Team was working on the same and it is now released with version 11.138.1 on the App Store, which has a fix for the above-mentioned issue.

Please check and feel free to contact us if you have any issues or have any queries in this regard.

Apologies for any inconvenience.

Thank you for your patience and understanding.

Re: Ruckus App

Sharon — Fri, 15 Sep 2023 17:27:31 GMT

Do you plan on helping me or responding??? If not I am going to figure out how to report you as you have not provided me a correct option of how to fix the Ruckus Unleashed app issue - which a known a major issue not just on this forum. - just sending me links that do not open or are for windows (when I use Mac) and a log on unleashed.ruckuswirless.com that does not open CANNOT RESOLVE THIS ISSUE. I truly do not understand how you are not able to provide a solution.

Re: Ruckus App

Jayavidhya — Fri, 15 Sep 2023 18:21:23 GMT

Hi @Sharon

Please try accessing the unleashed using the below link and check whether you can login or not.

https://unleashed.ruckuswireless.com

If you are not able to login please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to enter the IP address and check it on a browser. You should see the Unleashed dashboard after finding the IP Address of the AP. Try to log in.

NOTE: Both mobile app and web unleashed should be upgraded to the latest version.

Please follow the above mentioned steps and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Fri, 15 Sep 2023 18:43:22 GMT

What part of that this website does not work - https://unleashed.ruckuswireless.com.

You need to figure out how I can get onto that site.

Stop sending the same information that does NOT work.

If I cannot get onto that site I cannot complete the task.

Re: Ruckus App

Jayavidhya — Fri, 15 Sep 2023 19:23:55 GMT

Hi @Sharon

Please let us know whether you have tried finding the IP address of the access points or not. If you login using the IP address you should see the below Unleashed dashboard.

Also if you are not able to access the link please share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Fri, 15 Sep 2023 19:32:41 GMT

You need to transfer this to Irman. I have had the IP address for days.

FOR THE LAST TIME THE UNLEASHED.RUCKUSWIRELESS.COM SITE SAYS PAGE NOT FOUND. IF I CAN NOT GET ONTO THIS SITE HOW DO YOU EXPECT ME TO FIX THE SITUATION.

STOP SENDING THE SAME INSTRUCTIONS THAT DO NOT WORK - SEND ME A SOLUTION ON HOW TO GET ONTO THE SITE.

MAYBE YOU SHOULD TALK TO THE ENGINEERS, CO-WORKER ETC TO GET THE CORRECT RESPONSE.

THIS IS INSANE JUST SENDING THE SAME INFORMATION OVER AND OVER AGAIN - IT DOES NOT WORK - READ WHAT I AM SAYING.

Re: Ruckus App

Jayavidhya — Fri, 15 Sep 2023 20:52:49 GMT

Hi @Sharon

1.Please make sure whether the administrative PC is on the same network as the Unleashed Network, and enter the following URL http://unleashed.ruckuswireless.com in the browser. You should be redirected to the Unleashed Web UI.

2. If the above doesn't apply to your situation, find out any AP's IP address, and enter "http://<AP IP address>" in the URL bar of your browser to access the Unleashed web interface.

If there is still no response then we should get access to the AP CLI and get the output of the following command.

"get election"

First follow the step 1 and step 2 and let us know the result. Also please share the screenshot of the error you are getting on the webpage.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus App

Sharon — Fri, 15 Sep 2023 22:00:39 GMT

Option 1 does not work - I do not know what you mean by administrative PC is on the same network - explain what you are referring to.

Option 2 does not work either.

Both have the same error - safari can not find the site - same when I use Google Chrome

Re: Ruckus App

Imran_ruckus — Tue, 19 Sep 2023 17:37:14 GMT

Hi @Sharon

Thank you so much for your patience.

As we discussed on the private chat, we were able to troubleshoot the issue and now you are able to access your RUCKUS Unleashed Application and Unleashed web system without any issues.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.