topic Re: New Verizon 1Gig Router - Unleashed R510 Access Point in RUCKUS Support for Lennar Homes

New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Thu, 14 Sep 2023 16:25:19 GMT

Hello everyone,

We just a received a new Verizon router and we can't figure out how to reconnect our R510 ceiling access points to it.

The app says to look for a Configure.Me wifi that doesn't show up. We also tried resetting it.

Any help would be much appreciated. Thanks!

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Thu, 14 Sep 2023 17:24:19 GMT

Hi @Dave195

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your new RUCKUS ICX-7150-C12P Switch with a new ISP (Internet Service Providers) Router.

May I please know if it was working before? If yes, please note connection must be from a Router or Modem-Router combo device to the RUCKUS ICX-7150-C12P Switch. It doesn’t work only with Modem.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Thu, 14 Sep 2023 17:53:48 GMT

Hi Imran, I have three and they were working before. They aren't new. Only the Verizon router is. How do I get them to work w/ the new router? Thanks,

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Thu, 14 Sep 2023 17:59:05 GMT

Hi @Dave195

Thank you for the response.

You just have to plug the ethernet cable coming from the ISP Router to any 1 in-12 ports on the RUCKUS ICX-7150-C12P Switch port panel, as described in my previous post guides and images. Once you plug that in, you can reboot (Unplug and plug from the power outlet) your ISP Router and Switch once.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Thu, 14 Sep 2023 18:03:28 GMT

Hi, I have done that and nothing is happening. Is there someone I can connect w/ via phone for 5m to troubleshoot this? Thanks

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Thu, 14 Sep 2023 18:46:12 GMT

Hi @Dave195

Thank you for the response and the update.

Could you please let me know if you are able to see a Wi-Fi SSID that is broadcasted from your RUCKUS R510 Access Points and able to connect it to access the Internet?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Thu, 14 Sep 2023 18:53:40 GMT

Hi, what is a Wi-Fi SSID?

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Thu, 14 Sep 2023 18:54:04 GMT

This is what I see for wifi^ Thanks

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Thu, 14 Sep 2023 19:26:19 GMT

Hi @Dave195

Greetings!!!
Thank you for the response and the update.

SSID is a Wi-Fi name you connect to it wirelessly.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Thu, 14 Sep 2023 20:52:26 GMT

Hello, this is not helpful. Can you please connect me w/ someone I can talk with in real time to fix this issue? I have three of these devices and I need support. Thanks

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Thu, 14 Sep 2023 21:19:04 GMT

Hi @Dave195

Thank you for the response.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email, or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, that this forum is on a best-effort support basis.

However, performing the factory reset to the Access Point is necessary here. As described in my previous post, you must unplug all the APs only keeping ONE AP connected to the Switch, and perform a factory reset on the same with all the configuration and this AP will act as a Master AP. Once it is done, you must connect the Unplugged APs back to the Switch, and the Master AP on which you performed a factory reset will transfer the configuration to all the APs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Fri, 15 Sep 2023 13:28:44 GMT

Hello, I don't know how to do this. All of these were programmed through the walls in my house. I don't even know which plugs going into the router are Ruckus plugs?

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Fri, 15 Sep 2023 13:30:04 GMT

There's no way for me to trace one ruckus back to one specific cable either?

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Fri, 15 Sep 2023 13:42:04 GMT

I unplugged 2 R510's and reset the third. Still did not work. No configureme wifi option avail?

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Fri, 15 Sep 2023 16:09:44 GMT

Hi @Dave195

Greetings!!!

Thank you for the response and the update.

Please unplug all the cables from the Switch and keep only ONE access point connected to your Switch, press the reset button from a paper clip on the connected Access Point till it’s PWR light turns RED. Now you should see configure.me-xxxxxx Wi-Fi SSID, please connect to the same and complete the configuration on a web browser explained in the video shared in my previous link.

Please perform a factory reset on another AP if it doesn’t work on the AP you performed.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Fri, 15 Sep 2023 16:12:53 GMT

Hi Imran, I followed those steps, but the Configure_me never shows up as an option.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Fri, 15 Sep 2023 18:18:25 GMT

Hi @Dave195

Thank you for the response.

Please check and perform a factory reset with ALL the Access Points. It must work following the steps shared in my factory reset process.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195 — Mon, 18 Sep 2023 15:25:24 GMT

This is a terrible response. This is your product, and your company should help troubleshoot. Awful customer service.

Re: New Verizon 1Gig Router - Unleashed R510 Access Point

Imran_ruckus — Mon, 18 Sep 2023 15:34:10 GMT

Hi @Dave195

Greetings!!!

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We provide support and help to the Lennar Customers on this forum on a best-effort basis.

However, we have already shared the factory reset troubleshooting guides with you earlier in this post. Please follow the same by connecting only ONE Access Point. If it doesn’t work unplug it, and please check by connecting another access point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.