topic Re: Failing to bring up Ruckus AP RS510 in RUCKUS Support for Lennar Homes

Failing to bring up Ruckus AP RS510

shashv0711 — Sat, 13 May 2023 23:16:12 GMT

I just moved in to an existing configured Ruckus system. I have internet at my place through the router installed by the ATnt provider and is connected to the Ruckus switch.

As I try to bring up the Access Points, I followed this process:

Removed all other AP connections to Switch. Only one AP is connected on which I am doing RESET.

I press RESET button at the back of this AP for 15 secs.

At first Power LED turns BLINKING RED followed by solid RED. After a min or so, it Blinks GREEN followed by solid GREEN.

At this point, I see CONFIGURE-ME-XXXX wifi, however it either disappears after sometime or asks for Password (which I am aware).

Few attempts, it goes back to SOLID RED.

I am running out of options to troubleshoot this further. Could you please assist on how to get this working ?

Re: Failing to bring up Ruckus AP RS510

Imran_ruckus — Mon, 15 May 2023 15:47:04 GMT

Hi @shashv0711

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS Access Points.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture showing the light status and cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Failing to bring up Ruckus AP RS510

shashv0711 — Sun, 10 Sep 2023 18:03:33 GMT

Apologies for replying so late.

here's the answers to the questions:

1. Attached the pictures of switch.This is AP that I am trying to make it master.Switch - leftmost is connected to internet.Switch - lights

2. May I know how many Access Points are connected to the Switch?

There are 4 in total. Attached the photos of each AP.

Re: Failing to bring up Ruckus AP RS510

shashv0711 — Sun, 10 Sep 2023 18:11:49 GMT

AP - lights

Re: Failing to bring up Ruckus AP RS510

Imran_ruckus — Mon, 11 Sep 2023 15:46:18 GMT

Hi @shashv0711

Greetings!!!

Hope you are doing well!!!

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP (Internet Service Provider) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If required, please reboot (unplug and plug from the power outlet) the Switch and the ISP Router once.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Failing to bring up Ruckus AP RS510

shashv0711 — Mon, 11 Sep 2023 23:22:14 GMT

Hi Imran,
Thanks for the response.
I moved the internet ethernet cable to one of the 12 ports. I dont think my APs are still working as expected. I have 4 APs -

1. Attached

2. Attached

3rd and 4th do not have any lights on. but I think they are plugged in one of those 12 ports.

Also, Right now my devices are connected to the network that my Internet provider Router/Modem combo. Will the APs have a new network that I need to connect to? How to make sure there is only one network in the house and all devices are connected to that.

Bedroom APLiving room AP

Re: Failing to bring up Ruckus AP RS510

Imran_ruckus — Mon, 11 Sep 2023 23:56:37 GMT

Hi @shashv0711

Greetings!!!

Thank you for the response and the detailed information you shared.

We have to perform a factory reset to the Access Point and configure it with a new Network Wi-Fi. However, we may have to check some configurations on your Switch since your 2 Access Points are not getting any Power. Before that, could you please unplug and plug back all the ethernet cables to your RUCKUS ICX-7150-C12P Switch and check if ALL Access Points get powered ON?

If there is no change, please help us with the command output following the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Failing to bring up Ruckus AP RS510

shashv0711 — Thu, 14 Sep 2023 06:20:47 GMT

HI Imran,
I unplugged all ethernel ports and plugged back in. looks like all the APs are up (I see lights in them). Could you please help with next steps ?

Re: Failing to bring up Ruckus AP RS510

Imran_ruckus — Thu, 14 Sep 2023 15:29:19 GMT

Hi @shashv0711

Greetings!!!
Thank you for the response and the update.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Failing to bring up Ruckus AP RS510

shashv0711 — Tue, 19 Sep 2023 07:21:14 GMT

Thanks for the steps. The APs are up and running.

now that I have a new network through these APs, I have two networks in total. The other is from the modem/router combo device. Is there a way to disable that?

Also, when I try to login back to Unleashed App, it says I am not connected to unleaded network. But I am connected to this newly setup network. Could you please let me know why I am unable to login?

Re: Failing to bring up Ruckus AP RS510

Imran_ruckus — Tue, 19 Sep 2023 15:14:46 GMT

Hi @shashv0711

Greetings!!!

Thank you for the response and the update.

Yes, there will be a Wi-Fi network as well which you can use that can’t be disabled. The Access Points (AP) are mainly used to extend our wireless network connectivity range (e.g.: Different floors, outdoors, rooms far from ISP Router, etc.,) for wirelessly connecting devices.

To check the Unleashed Application login issue, could you please login to your Unleashed system on a web browser using the Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Failing to bring up Ruckus AP RS510

shashv0711 — Tue, 19 Sep 2023 17:50:18 GMT

HI,
Please find the screenshot of the master AP with version. Looks like there is nothing populated for version. But I guess it should be the same as the master AP.

Master AP details

Re: Failing to bring up Ruckus AP RS510

Imran_ruckus — Tue, 19 Sep 2023 19:20:41 GMT

Hi @shashv0711

Thank you for the response and for sharing the requested information.

As I see from the screenshot you shared, your Unleashed Access Points are on an old version 200.12.10.105.129 (please refer to the below screenshot). This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.