topic Re: RUCKUS ICX 7150-C12 switch IP address is invisible in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Mon, 11 Sep 2023 22:00:22 GMT

I have an ICX 7150-c12 switch with 3 APs in my house for 3+ years, lately I have trouble to connect to any of my banking apps while using iPhone and speedtest app on iphone also errored out a lot. I was trying to ssh to the devices, the Advanced IP Scanner only shows 3 APs and one of the AP (192.168.1.252) was unplugged from the switch just for debugging. Where is the IP address for the ICX 7150-C12 switch?

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Mon, 11 Sep 2023 22:07:02 GMT

Hi @simonsun524

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and there is no IP Address of RUCKU ICX-7150-C12P Switch when you perform an IP Scan.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Tue, 12 Sep 2023 00:47:08 GMT

To answer your questiions:

1. Was there any power outage before you started facing this issue?

Yes, there were a few power outages within past few months due to the storms

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

My wired network is fast and reliable.

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

3 APs connected to the switch. All LEDs on the APs and the Switch are green.

Please let me know if you need more information.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Tue, 12 Sep 2023 15:17:03 GMT

Hi @simonsun524

Greetings!!!

Thank you for the response and the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please reboot (Unplug and plug from the power outlet) your ISP (Internet Service Provider) Router and ICX Switch once and perform an IP Scan. Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

You should see the Switch Dashboard when you try to access with a web browser, as shown in the below screenshot to confirm it’s a Switch IP Address.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Tue, 12 Sep 2023 16:16:59 GMT

Hi Imran,

I unplugged then plugged the power of the switch and modem many times in past few days. but the number of working switch reported by the Unleashed-Dashboard is always ZERO. Is the hardwire broken?

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Tue, 12 Sep 2023 16:45:14 GMT

Hi @simonsun524

Thank you for the response and the information you shared.

We must check some configurations on the Switch to fix this issue and get the Switch connected to the Unleashed system.

Could you please let me know if you can find the IP Address of the Switch from the IP Scan after a reboot? by the name of Ruckus Wireless or Brocade Communications?

If yes, please try to get CLI access to the Switch and help me with the output of the commands shared in my previous post.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Wed, 13 Sep 2023 21:16:48 GMT

Since last Saturday I have power cycled the switch more than 10 times, no IP address of the Switch has ever shown up at Adv. IP Scanner. That is the reason I created this Post.

It seems like that there is a hardware issue on the ICX 7150-C12P switch, it acts as an unmanaged switch, still can pass packets through but behaves very weirdly. Is there a way to run some diagnostic code to test the Switch without IP port being up? Is there any warranty for the Switch?

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Wed, 13 Sep 2023 22:08:31 GMT

Hi @simonsun524

Greetings!!!

Thank you for the response and the update.

Could you please perform the IP Scan once again share the a full image/screenshot showing ALL the IP Address of the scan results?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Wed, 13 Sep 2023 22:18:29 GMT

Hi Imran,

Here is the latest.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Wed, 13 Sep 2023 22:28:26 GMT

Hi @simonsun524

Thank you for the response and for sharing the requested information.

I guess, one of the IPs which are greyed out belongs to the Switch and that is not coming up.

However, we can try to get console access to the Switch to get these issues fixed. Please try to get the console access to the Switch as explained in the below guide and help me with the command output.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Please enter the below commands once you log in to Console and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Thu, 14 Sep 2023 00:20:27 GMT

Console access works! Here is the screenshot.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Thu, 14 Sep 2023 15:13:03 GMT

Hi @simonsun524

Greetings!!!

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Thu, 14 Sep 2023 16:12:44 GMT

Corrected image SPS is running the switch now and all the issues previously seen got resolved.

Please sent me an instruction for upgrading the firmware of the switch.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Thu, 14 Sep 2023 17:14:32 GMT

Hi @simonsun524

Thank you for the response and the update.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>08080f>>08095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI/Console, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Thu, 14 Sep 2023 17:40:14 GMT

Hi @simonsun524

Please follow the upgrade process as described in my previous post and let me know if you are stuck at any step during the process or need any assistance.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

simonsun524 — Thu, 14 Sep 2023 20:51:52 GMT

The switch firmware got upgraded to SPS08095g!

Re: RUCKUS ICX 7150-C12 switch IP address is invisible

Imran_ruckus — Thu, 14 Sep 2023 20:57:58 GMT

Hi @simonsun524

Thank you for the response.

Great!!! Good to know that the Switch is now upgraded to a stable 08095g version.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the Previous troubleshooting posts as ACCEPTED SOLUTIONS if your issue is now resolved.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.