topic Re: No internet connection at switch in RUCKUS Support for Lennar Homes

No internet connection at switch

nc — Mon, 11 Sep 2023 16:28:49 GMT

After a power outage we have no internet connection through the Wi-Fi network hooked up with Ruckus. The network shows up on my available networks. I have reset the switch, but doesn’t help. All the lights are green and steady on the switch and the piece on my ceiling.

I am very technical not savvy so I need help in very simple terms.
we do have internet service to our house as we have another router that is working through Spectrum.
I do not have a computer. I only use my phone and an IPad.

thank you

Barb

Re: No internet connection at switch

Jayavidhya — Mon, 11 Sep 2023 16:50:36 GMT

Hi @nc

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Mon, 11 Sep 2023 18:13:09 GMT

Re: No internet connection at switch

nc — Mon, 11 Sep 2023 18:17:58 GMT

Every light on the R510 are solid green except the air light which is black

on the switch is a solid green on the link status, system status and power

Re: No internet connection at switch

Jayavidhya — Mon, 11 Sep 2023 18:50:49 GMT

Hi @nc

Thanks for the information.

If you have access to the unleashed app please share the status of the switch.

If not please try to login to the unleashed system in web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Mon, 11 Sep 2023 19:03:15 GMT

When I try to get into the unleashed app, it tells me I am not connected to the system.
What would be the website I would get on to check the status of the switch?

Re: No internet connection at switch

Jayavidhya — Mon, 11 Sep 2023 19:23:49 GMT

Hi @nc

Thanks for your response.

Please try to access the unleashed on a web browser via the (https://unleashed.ruckuswireless.com/). Try to log in using the admin username and password.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Mon, 11 Sep 2023 19:30:44 GMT

It says safari cannot open the page because the server cannot be found

Re: No internet connection at switch

Jayavidhya — Mon, 11 Sep 2023 20:12:18 GMT

Hi @nc

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Mon, 11 Sep 2023 20:36:50 GMT

I found ip address, but do not understand what you mean by checking it and logging on. Through what website?

Re: No internet connection at switch

Jayavidhya — Mon, 11 Sep 2023 21:06:30 GMT

Hi @nc

Once you find the IP address of the master AP please enter the IP address on the web browser and press "ENTER".

Under the username and password please enter the below mentioned login credentials.

Username:admin

password: Ruckus!

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Mon, 11 Sep 2023 21:13:41 GMT

Yahoo is telling me not to go to this web site. Something about no certificates

Re: No internet connection at switch

nc — Tue, 12 Sep 2023 12:48:23 GMT

Still wondering why my iPad says not to go to this ip address

Re: No internet connection at switch

Jayavidhya — Tue, 12 Sep 2023 14:08:41 GMT

Hi @nc

Thanks for your response.

Please try logging the unleashed dashboard in another device (laptop/PC) and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Tue, 12 Sep 2023 14:19:32 GMT

Do not have laptop or pc. Just iPad or iphone

Re: No internet connection at switch

nc — Tue, 12 Sep 2023 14:21:12 GMT

When I went to the app to find the ip address it told me the Ruckus was on line

Re: No internet connection at switch

Jayavidhya — Tue, 12 Sep 2023 14:48:58 GMT

Hi @nc

Please share the screenshot of the error you are getting while scanning the IP address.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Tue, 12 Sep 2023 15:17:54 GMT

Re: No internet connection at switch

Jayavidhya — Tue, 12 Sep 2023 16:04:33 GMT

Hi @nc

To solve this issue please make sure you have internet connection from your ISP or not. Also please try to perform the physical factory reset of the access points correctly.

Please make sure you disconnect all other APs on the network and preform the Factory reset to the master AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No internet connection at switch

nc — Tue, 12 Sep 2023 17:00:34 GMT

There is a Ethernet cord hooked from the switch to a router that is hooked to the modem. Should that remain hooked up?