topic Re: SWITCH 7150 does not power in RUCKUS Support for Lennar Homes

SWITCH 7150 does not power

Patty — Fri, 08 Sep 2023 02:13:52 GMT

After losing power, my ceiling WAPs stopped receiving power from the POE cable.

The internet is still feeding to the WAP units. I tested this by plugging the POE cable directly into my computer and the Internet works great. I have also tested the WAPs by plugging them in directly to a power source and they come back online and work great.

How do I get my switch unit to start pushing power to the WAP units again via the POE cable?

Re: SWITCH 7150 does not power

Jayavidhya — Fri, 08 Sep 2023 12:44:50 GMT

Hi @Patty

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH 7150 does not power

Patty — Sat, 09 Sep 2023 05:37:28 GMT

AP's only power up if I connect them to power source. otherwise, they are dead. internet works on POE cable going into R510. Unleashed app says "No Switches" AP's appear if I plug them into a power source. So AP's are not the problem. The switch needs to be replaced.

Re: SWITCH 7150 does not power

Patty — Sat, 09 Sep 2023 05:41:21 GMT

I have tried to reset the switch endlessly and software recovery has failed. Can I please get an RMA

Re: SWITCH 7150 does not power

Jayavidhya — Mon, 11 Sep 2023 12:37:09 GMT

Hi @Patty

Thanks for your response.

Based on the images you have shared it seems like the LED lights on switch seems to be different. In the first picture you have shared has green and amber light. And in the second picture it has both green lights on the SYS and PWR.

So please let us know the current LED status with the clear picture of the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 01:08:07 GMT

Pictures were taken from 2 angles

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 01:11:52 GMT

here's a different angle

Re: SWITCH 7150 does not power

Jayavidhya — Tue, 12 Sep 2023 13:23:53 GMT

Hi @Patty

Thanks for your response.

From the case description, I could understand that your PoE devices are not working connected to the ICX-7150-C12P Switch.

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 16:39:50 GMT

canoe

Re: SWITCH 7150 does not power

Jayavidhya — Tue, 12 Sep 2023 17:27:33 GMT

Hi @Patty

Thanks for your response.

For further troubleshooting steps please share the output of the below commands by following the steps mentioned in the previous posts.

enable

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 19:55:56 GMT

Re: SWITCH 7150 does not power

Imran_ruckus — Tue, 12 Sep 2023 21:34:36 GMT

Hi @Patty

Greetings!!!

Apologies for the inconvenience.

The picture you shared is not clear. Could you please once again share a Clear picture of the commands output to assist you further?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 21:35:25 GMT

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 21:43:53 GMT

Re: SWITCH 7150 does not power

Imran_ruckus — Tue, 12 Sep 2023 21:49:52 GMT

Hi @Patty

Thank you for the response and the information.

I truly Apologize for the inconvenience caused.

Please note warranty is not covered for such issues, as this is a software issue that can be fixed with the troubleshooting steps.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best-effort support basis.

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch once again by the below process.

Please note, that there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration.

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable

erase system factory-default

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 22:00:26 GMT

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 22:00:48 GMT

did not work

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 22:06:55 GMT

Re: SWITCH 7150 does not power

Imran_ruckus — Tue, 12 Sep 2023 22:07:22 GMT

Hi @Patty

Thank you for the response and the information you shared.

I see you have used an incorrect spelling for the command (Please refer to the below screenshot).

Please use the below commands once again and try.

enable

erase system factory-default

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: SWITCH 7150 does not power

Patty — Tue, 12 Sep 2023 22:13:03 GMT

I updated new picture still no luck