topic Re: Lennar Ruckus Power Outage Need Help ASAP Work from home in RUCKUS Support for Lennar Homes

Lennar Ruckus Power Outage Need Help ASAP Work from home

Janele84 — Mon, 11 Sep 2023 17:51:35 GMT

Hiii can someone please assist. We had a power outage and my tv, computer and security system is connected to the ruckus. Work from home and im non technical and need assistance with resetting please. Thanks

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Imran_ruckus — Mon, 11 Sep 2023 19:40:29 GMT

Hi @Janele84

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Janele84 — Mon, 11 Sep 2023 19:50:52 GMT

1. There is no light. It's absolutely dead.

2. internet from internet provider is stable.

3. No lights are on. Security cameras, garage door, laptop, TV are connected.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Imran_ruckus — Mon, 11 Sep 2023 19:57:15 GMT

Hi @Janele84

Thank you for the response and the information you shared.

Could you please share a picture of the RUCKUS ICX-7150-C12P Switch as well?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Janele84 — Mon, 11 Sep 2023 20:01:01 GMT

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Imran_ruckus — Mon, 11 Sep 2023 20:25:27 GMT

Hi @Janele84

Thank you for the information you shared.

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Janele84 — Mon, 11 Sep 2023 21:46:47 GMT

Thank you. It came back on.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Imran_ruckus — Mon, 11 Sep 2023 21:48:55 GMT

Hi @Janele84

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

lmfiecke — Mon, 03 Jun 2024 22:52:10 GMT

Hello,

I have tried all the above. I have tried resetting many times. My green light is on for power and the amber light is on for the system as the above picture. I am not tech savy and going through all this just for help is awful. I am frustrated and want my stuff I paid for to work. It hasn't worked for about 6 months. the stuff you have to do to even do this by your self is unreal.

I need help.

Re: Lennar Ruckus Power Outage Need Help ASAP Work from home

Imran_ruckus — Tue, 04 Jun 2024 12:50:19 GMT

Hi @Janele84

Greetings,

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

As this post was raised by @Janele84 that is now closed.

I have noticed another post submitted by you on the Lennar forum, as indicated in the provided link. For continuity and streamlined assistance, I kindly request that you continue within the same thread.

Here is the link to your previous post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-stopped-working-for-RING-and-wifi-ceiling-boxes/m-p/80733#M18806

Rest assured, I will be available to provide you with the necessary support and assistance within that thread.

Your cooperation and understanding are greatly appreciated.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community