topic Re: Not a technology Savvy: need help connecting with Ruckus which stopped working after power ou... in RUCKUS Support for Lennar Homes

Not a technology Savvy: need help connecting with Ruckus which stopped working after power outage

Pmoyano — Sat, 09 Sep 2023 18:42:54 GMT

Good Afternoon,

I am not a technology person so I need plain language and step by step, with screenshot guidance on how to fix my ruckus. It was working well until I had a power outage this week. I do have ATT internet still working, but ruckus is not sending the signal to all the boxes in every floor nor connecting all the devices such as Ring. Any help will be appreciated.

Re: Not a technology Savvy: need help connecting with Ruckus which stopped working after power ou...

Jayavidhya — Mon, 11 Sep 2023 12:44:55 GMT

Hi @Pmoyano

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Not a technology Savvy: need help connecting with Ruckus which stopped working after power outag

Pmoyano — Sun, 17 Sep 2023 04:43:55 GMT

Thankfully for me, we had another power outage today and all the APs are working now. I am back to normal status and my home is a smart home again. Is there a way to avoid this disconnect to happen again in future power outages? Any guidance will be truly appreciated. Thank you!

Re: Not a technology Savvy: need help connecting with Ruckus which stopped working after power outag

Jayavidhya — Mon, 18 Sep 2023 12:50:43 GMT

Hi @Pmoyano

Greetings of the day,

Thanks for your response. To avoid this in future please check the version of the switch and Upgrade the switch to a new latest stable version (8095g version).

Please follow the below steps to check the version of the switch and how to upgrade the switch using the below links.

To check the version we need to take console access to the switch. Once you get access to the switch please enter the following command and share the output of that command.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Now please perform the following commands and share the output:

enable

Show version

If your switch is lesser than the version 8095 please upgrade the switch by using the below guides.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community