topic Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

JayHouse — Thu, 31 Aug 2023 23:34:01 GMT

Hi,

In my Lennar home (Black Diamond, WA, USA) that has this Ruckus ICX 7150-C12P router/switch installed in the network cabinet.

After the first power outage, the unit doesn't boot up and the WiFi Access points do not get power.

I can temporally make it work again by resetting the Ruckus ICX 7150-C12P, by following these steps.

Remove power from the switch.
Press and hold the reset button while applying power to the switch.
Release the reset button after all of the system LEDs flash amber.

Each time there is a power outage, the Ruckus ICX 7150-C12P fails to boot up correctly and I have to reset it once more. This has ALWAYS done this, since we got the home a few years ago.

I do not have access to a windows/mac PC to perform any low level updating the firmware, just a web browser via iPad/Phone/Chromebook.

What are my options, can it be replaced since it has never worked correctly?
The toll free number for support has been disconnected and the regular number says to post here for support.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

Imran_ruckus — Fri, 01 Sep 2023 00:00:44 GMT

Hi @JayHouse

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch goes into boot mode after every power outage.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please note, this happens when your RUCKUS ICX-7150-C12P Switch is on an older version, and it needs to be Upgraded to the latest stable version. We need a Laptop/PC to upgrade the same. I would suggest arranging a Laptop and we will assist you with the Switch upgrade.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please do let us know one you require assistance with the Upgrade process. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

wtrwndr — Sat, 02 Sep 2023 02:47:45 GMT

How do you access the switch with a laptop? My switch lost power but the steps above did not work for me.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

Imran_ruckus — Mon, 04 Sep 2023 15:19:11 GMT

Hi @wtrwndr

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @JayHouse

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

JayHouse — Sat, 09 Sep 2023 00:48:49 GMT

Hi there,

I now have access to a windows laptop running windows 11, plus I have a USB-A to USB-C cable.

Thanks!

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

JayHouse — Sat, 09 Sep 2023 04:07:08 GMT

I get this from the console port.

What is the next step please?

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

JayHouse — Sat, 09 Sep 2023 04:14:05 GMT

I can type reset at the prompt, then it takes a while but enters in the router mode, but it looks like there's no network at all.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

JayHouse — Sun, 10 Sep 2023 00:31:13 GMT

OK.

I gave up, put into switch mode on a non-UFI version.

This is amongst the worse network hardware i've ever seen.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

Imran_ruckus — Mon, 11 Sep 2023 15:15:15 GMT

Hi @JayHouse

Greetings!!!

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the screenshot below.

Please Enter the below commands in CLI and it must fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know once you complete the above process, I will assist you with the Upgrade of the Switch to avoid this issue in the future, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

tshaw12 — Sat, 11 Nov 2023 03:30:48 GMT

My Ruckus was diagnosed as inoperable and a new unit was being sent to me for replacement. Then I was informed that, since I have a Lennar home, the process is different. However, I still have a bad unit that needs to replaced. How do we make that happen?

Re: Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

Imran_ruckus — Mon, 13 Nov 2023 17:32:30 GMT

Hi @tshaw12

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @JayHouse

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.