topic Re: I am not able to login to the Unleashed Ruckus App in IOS in RUCKUS Support for Lennar Homes

I am not able to login to the Unleashed Ruckus App in IOS

pavkum — Fri, 08 Sep 2023 19:36:05 GMT

Need help to login into Unleashed App. I am not able to login to the Unleashed Ruckus App in IOS even after updating to the latest version. It keeps saying I am not connected to my Unleashed network though I am connected

Re: I am not able to login to the Unleashed Ruckus App in IOS

Jayavidhya — Fri, 08 Sep 2023 20:26:17 GMT

Hi @pavkum

Greetings of the day,

Please try to access the Unleashed on a web browser via IP address of the Access Points. Please follow the below guide on how to find the IP address of the access points.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Once you are done with the above step you will find the Unleashed dashboard as mentioned below. Try to log in

Please check and let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: I am not able to login to the Unleashed Ruckus App in IOS

pavkum — Fri, 08 Sep 2023 20:58:23 GMT

Thank You it worked. How do I make it work in the iPhone App? Why is not working in the iPhone App?

Re: I am not able to login to the Unleashed Ruckus App in IOS

Imran_ruckus — Fri, 08 Sep 2023 21:27:12 GMT

Hi @pavkum

Greetings!!!

Thank you for the response and the information you shared.

You might be unable to log into the App because of old version of your unleashed system. Please Upgrade it as described below.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please upgrade and try to log into the Application on your iOS device and let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.