topic Re: Unstable Lennar Ruckus Service after Power Outage in RUCKUS Support for Lennar Homes

Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Sun, 27 Aug 2023 19:15:03 GMT

We had a power outage and after regaining power the ruckus service became unstable. We checked the service on the Spectrum router and it was stable. Then we reset the Spectrum router, there were no changes. We reset the Ruckus switcher. No changes. What do we do now to regain service to the Ruckus switcher?

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Mon, 28 Aug 2023 13:07:36 GMT

Hi @Yuuu30megan

Greetings of the day,

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Mon, 28 Aug 2023 16:34:12 GMT

Hi Jayavidhya,

We have the device: ICX 7150-C12P. Referencing Figure 1, we have the following LED lights on: 2, 7, 16, 10, and 11.

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Mon, 28 Aug 2023 16:54:55 GMT

Hi @Yuuu30megan

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Mon, 28 Aug 2023 17:17:52 GMT

Here you go:

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Mon, 28 Aug 2023 18:06:57 GMT

Hi @Yuuu30megan

Based on the images you have shared it seems that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Please share the image of the access points showing LED status. Also please share the image of the unleashed dashboard showing the status of the switch

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Mon, 28 Aug 2023 20:28:23 GMT

Here’s a photo of the access points:

I don’t have access to the unleashed dashboard. How do I get access?

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Mon, 28 Aug 2023 20:59:47 GMT

Hi @Yuuu30megan

The image you have shared is not the access points. It is the RUCKUS switch. Please refer to the below picture and share the LED status of the access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Mon, 28 Aug 2023 21:15:30 GMT

Thanks for the clarification. We have two access points.

Here’s the first one:

Here’s the second one:

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Tue, 29 Aug 2023 13:18:08 GMT

Hi @Yuuu30megan

Please let us know whether your internet is stable or not. If not please follow the below steps to find the root cause of the issue.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Also try to gain access to the unleashed dashboard and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Tue, 29 Aug 2023 16:10:34 GMT

Internet is still unstable.

What’s a ISP router?

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Tue, 29 Aug 2023 16:37:04 GMT

I followed the steps you mentioned. The internet from our ISP router is stable. But the access points are not stable.

I tried to log into the dashboard but I keep getting this message:

How do I fix this?

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Tue, 29 Aug 2023 17:10:28 GMT

Hi @Yuuu30megan

To solve this issue please share the output of the following command.

First we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Tue, 29 Aug 2023 21:30:43 GMT

Hi Jayavidhya, I was able to find the IP address but I can't remotely access the ICX 7150-C12P. The link leads to programs that are only for windows. Are there programs I can use for Apple iOS?

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Wed, 30 Aug 2023 13:29:31 GMT

Hi @Yuuu30megan

For MacOS system like like MacBook you can access from the terminal of the device without having to install a tool.

For Telnet access:

nc ‘IP of the device’ 23

For ssh Access:

ssh ‘username’@’IP of the device’

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Wed, 30 Aug 2023 21:52:09 GMT

Here's the output:

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Thu, 31 Aug 2023 14:10:29 GMT

Hi @Yuuu30megan

Based on the images you have shared it seems like there is an error in opening the terminal in MAC.

So please follow the below steps correctly and let us know the result.

For SSH or Telnet session must know the IP address of the network devices. Please follow the below link on how to fid the IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

To access the remote switch using a MAC PC we must open the terminal

Telnet option

nc IP-Switch 23

Example:

nc 192.168.1.123 23

SSH option

ssh username@IP-switch

Example

ssh admin@192.168.1.123

While following this method we need to provide a password.

username: admin password: Lennar

username : admin password:Ruckus1

username : admin password : Ruckus1

username : super password : sp-admin

For ssh Access:

For Telnet Access:

If you can access to the Command line should look like this:

ICX7150-C12 Router>

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Thu, 31 Aug 2023 22:29:21 GMT

Like this?

Re: Unstable Lennar Ruckus Service after Power Outage

Jayavidhya — Fri, 01 Sep 2023 13:00:00 GMT

Hi @Yuuu30megan

Please try to reset your router and the switch and try to open the terminal again. If you get the same error then please try the same process in the windows laptop/desktop if possible and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unstable Lennar Ruckus Service after Power Outage

Yuuu30megan — Fri, 08 Sep 2023 20:57:57 GMT

I was able to access the command line: